Vienna Symphonic Library Forum
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  1. Home
  2. Sample Libraries
  3. Synchron Series
  4. MISSION COMPLETED: Moving from eLicenser to iLok
  • H
    H

     

    I'll jump into this thread here rather than starting a new one :)

    I have two products: Big Bang Orchestra and Great Rieger Organ. Both have transferred successfully to my iLok account. 

    With Big Bang I have two activations available. I have used one to my desktop PC and the other is unusued. There is no option to activate to iLok Cloud. 

    With Great Rieger Organ there is only one activation and this is only to iLok Cloud. Why is there only one activation and no 'activate to computer' option? 

     

    EDIT: I have stupid 'Covid positive for three days' brain. Seems like all of the Syncron stuff is Cloud only. IGNORE ME FOR I AM A FOOL! :D
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    @sloughcreek said:

    Yes, I understand the difference between having them in your account versus activated on a dongle...and indeed, all my licenses are definitely activated.

    I am open to any and all suggestions. This has left me with an unusable system.

    Tried uninstalling and reinstalling Synchron Player yet? Worth posting some screenshots?

    Failing that - and painful as it might be - you could uninstall and revert to the eLicenser-versions of the software if you need to get working...
  • PaulP
    VSL Team
    PaulP
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    Hello everybody, 

    Thanks for posting here... We're doing our best to keep the overview 😊

    Of course fellow users will be able to help as well, but you're always on the safe side with a mail to our support team, with a detailed description of the troubles: support@vsl.co.at!

    We'll get through those teething troubles very quickly, new updates already in the pipeline!

    Best, 
    Paul

    Paul Kopf Product Manager VSL
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    Hi Paul,

    I have a gigabit fibre connection. Some of the downloads are comming in at 100-150 kB/s. I have a lot to download so this wont work. When I first started some of the downloads were at 50 to 60 MB/s. 

    I have test the speed of my connection and get full gigabit from my provider. Is this happening because your servers are overloaded.

    Thanks,

    Dave
  • D
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    OK, so the speeds seem to be back up again, but they fluctuate from very low (150-300 kB/s) to very high 

    at (20-30 MB/s). 

    Dave
  • PaulP
    VSL Team
    PaulP
    Hi Dave, The spikes are probably the downloads picking up one by one. Servers are busy bit we‘re content with the overall performance. Thanks for your patience! Best, Paul
    Paul Kopf Product Manager VSL
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    @Paul said:

    Hi Dave,

    The spikes are probably the downloads picking up one by one.
    Servers are busy bit we‘re content with the overall performance.

    Thanks for your patience!

    Best, Paul
    Something to add to this if I may - it may not be a single-hop from VSL to a person's home computer. And if somewheres along the way the path goes through a satellite that will factor into the download speeds. Also some isp's will throttle down speeds as well.
  • N
    N

    Hi

    Since i moved my licenses to iLok (cloud), Synchron Player takes ages to load (sometimes 5 minutes!).

    I also noticed an increase of 5% of CPU usage for the PACE License Service process during the loading, so i think it is something related.

    Can someone help me? 
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    @Nuno2013 said:

    Hi

    Since i moved my licenses to iLok (cloud), Synchron Player takes ages to load (sometimes 5 minutes!).

    I also noticed an increase of 5% of CPU usage for the PACE License Service process during the loading, so i think it is something related.

    Can someone help me? 

    Get a real physical iLok and ditch Cloud anything. It's not reliable. Also what are your system specs?
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    @Nuno2013 said:

    Hi

    Since i moved my licenses to iLok (cloud), Synchron Player takes ages to load (sometimes 5 minutes!).



    Are you opening an old project? As that's why it might take longer, as in the background, all eLicenser presets are being transferred to the iLok version. When you save the project and open it next time, it should be loading as fast as before.

    Best,
    Erik
  • N
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    I thought the idea of moving to iLok was to get rid of the dongle :)

    My specs are:

    CPU: i7 9750h
    RAM: 64Gb
    Internal SSD
  • N
    N

    No, it also happen when opening in a blank project..
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    @Nuno2013 said:

    I thought the idea of moving to iLok was to get rid of the dongle 😊

    My specs are:

    CPU: i7 9750h
    RAM: 64Gb
    Internal SSD

    CPU speed? Operating System? Have you optimized your computer for music work? Do you have anything else running on the computer?

    You NEVER want to trust anything Cloud related as the performance can really vary from semi-ok to downright miserable. iLok 3's are quite a bit smaller than the iLok 2. Sooner or later you're going to need a physical iLok for other software - trust me on that as not every developer allows iLok Cloud or iLok machine.
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    Ya Patience,

    When I woke up this moring everthing was installed! I love the new managment software for the libraries. The move feature is great when you have multiple SSDs and have to move libraries arround for varoius reasons.

    Dave
  • N
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    Ok, i found the culprit for slow loading times: AVG antivirus.

    Now, Synchron Player starts in the blink of an eye!

    Thanks for your help ;)
  • K
    K
    Hi, I've read all 14 pages of the thread. My question for Vienna, is how is this benefitting us? iLok gets new clients and spike in high profit USB keys, Vienna gets a better authorization service than they had, and a spike in sales for "legacy" license upgrades. So what do we get? So far I'm looking at $600 for 6x new iloks (or risking my computer security online) and 6x upgrades from "legacy" VEP 5/6. And to salt the wound, the Vi Pro Player I paid hundreds of dollars to buy and upgrade, is now free. And my MIR Pro and 6 Room packs won't work with iLok yet. VEP 6 was out for about a year or so before 7 was released, that's really pushing the noting of "legacy". So this transition is costing over 600$, and nullified several hundred or prior purchases. Veinna and iLok get a cash grab. What's in it for us? No vouchers? Not even a free sample set? Nothing? I get why its good from a business perspective, but am failing to see any benefits for the people who fund the operations, the customer. Can someone please tell me what benefits we gain from this transition. Vienna surely has considered us, they gave always had good products and services. What am I missing? It seems to me like Vienna is using the customers to fund the transition they had to make due to Steinberg switching things up. Ok, but we get nothing for our money but the ability to use products we already bought? It's not even a physical product. Vienna can easily supply upgrades to iLok compatible VEP at no cost to them. They surely have recouped costs of development for VEP 7. With little effort they could generate new keys and deposit them. I don't mind a fair price for a fair product, as evidenced by the thousands I spent with Vienna, but this just doesn't sit right with me. What's in it for us? Thanks.
  • PaulP
    VSL Team
    PaulP
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    Hi Kmetal,

    Thanks for taking the time to share your thoughts.

    Besides the fact that your existing setup will keep on working just like it is, license management is much more convenient with iLok, which will also allow us a few options in the future (give it just a little time to see what we have in store).

    Not HAVING to use a physical key is a huge game changer for many musicians out there! So the iLok cloud, while it is not the perfect solution for everybody, is quite a change there.

    Learn more about your advantages with iLok right here.

    I'd like to fact-check a few of your statements:

    1) "So far I'm looking at $600 for 6x new iloks"

    Last time I checked the price was around $50 for an iLok key.

    2) "And to salt the wound, the Vi Pro Player I paid hundreds of dollars to buy and upgrade, is now free."

    This move makes many users happy and it was high on time to catch up there. No intention to cause any pain. You paid around $115 for 3 licenses in 2017 (€108), I checked.

    3) "And my MIR Pro and 6 Room packs won't work with iLok yet."

    That must be a misunderstanding. The situation with MIR Pro is special, but MIR Pro and all RoomPacks work just fine in VE Pro 7. I'm explaining this special situation here.

    4) "VEP 6 was out for about a year or so before 7 was released, that's really pushing the noting of "legacy"".

    I'll have to correct that as well... VE Pro 6 was introduced in August 2016 and we have pushed development with VE Pro 7 immensely in the coming years until we were ready to introduce VE Pro 7 with a single license concept in May 2019.

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • S
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    Paul,

    My account is still currently waiting to be i-Lok transfer approved (still waiting to board the plane, as it were).  If I purchase something, does that allow my account to begin transferring licenses?
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Yes, a purchase will unlock your account to switch to iLok. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
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    @Paul said:

    Hi stuenn, 

    Thanks for posting, and sorry to see you disappointed. 

    Machine-based licensing simply doesn't offer enough protection. There's nothing else to it. 

    With a highly demanding production process like ours, we simply cannot afford to be hacked. 

    I see that you have purchased in our webshop, so feel free to return your license within 14 days. 

    We hate to see you go, but it would be even worse to see you so unhappy and upset. 

    Best, 
    Paul

    Paul,

    Thank you for the offer to return the license. But after playing the Steinway for a couple of days now I will NEVER do this. The sound simply right away blowed me away. I was looking very, very long for a piano sound like this. All the different microphones leave nothing to be desired! A tool that inevitably makes you creative.

    Stefan