Return Policy

[chasmanian]

hi,

    I am thinking about buying my first VSL libraries.

the new Bosendorfer Upright and the Bluthner 1895.

if I do, I would download them.

is there a return policy?

[Paul]

Welcome chasmanian, 

For products purchased in our webshop we offer a 30-day return policy. 

EDIT: We have reduced the time-window to 14 days with February 2020. 

Best, 
Paul

[chasmanian]

thank you very much Paul.

does that include the 2 pianos I am thinking about buying?

and I need to buy a Vienna Key.

I live in the US. near Buffalo, NY.

where would you recommend I buy the Vienna Key?

from you or Sweetwater or Musicians Friend?

I am asking because I wonder about if I buy it from your website, if it will take a long time to ship to get here.

[Paul]

Hello chasmanian,

The return policy works for all our software and library products, if purchased on our website.

If you are ordering a key in the US, you could check with our distributor ILIO directly.

Best,
Paul

[chasmanian]

thank you very much again Paul.

I got an eLicenser from Guitar Center,

bought some vouchers, and bought the Bosendorfer from your website.

I only played it for a couple minutes.

I love it. 

thank you again.   :)

[Paul]

Hi, 

Perfect! Happy to hear that you like it. That's why we can offers such a generous return policy.... It's really hard to return such great instruments 😎

Best, 
Paul

[chasmanian]

thank you very much again.

I understand. I know I am keeping my Standard version Bosendorfer.

does the Full version have different FX Presets (or are they the same as with the Standard version)?

[Paul]

Hi chasmanian, 

The FX Presets are made with the Standard Library only, you "only" get more microphones when adding the Full Library. 

Best, 
Paul

[chasmanian]

ok, thank you very much Paul.

[chasmanian]

Paul,

    would you please tell me:

I have an eLicenser key.

I have a desktop PC that I plugged the key into.

I also have a laptop PC.

I want to leave my eLicenser key plugged into my desktop, and not have to take the key out and plug it into the laptop and vice versa, every time I switch between working on the 2 computers.

can I buy a Vienna key and use it with my laptop?

(I will only use 1 computer at a time. I just do not want to have to keep moving the key between computers.) 

[Paul]

Hi, 

I'm afraid 2 keys will only work if you have 2 sets of licenses. And it's much cheaper to simply move the key!

Best,
Paul

[chasmanian]

ok, thank you Paul.

[Gamma1734]

Hello Paul, I can only find a "14 day withdrawal" option for VSL products. Did something change or is it still correct that 30 day policy works. If yes, could you please supply a link with details of this procedure? I also read Terms&Conditions but could not find it. Thank you.

[Paul]

Hi Gamma1734,

We now offer a 14 days right of withrawal, if purchased in our webshop.

Procedure: Purchase a product, and if you do not like it, contact us within 14 days pf purchase. We will guide you through the process.

Best,
Paul