Hello chasmanian,

The return policy works for all our software and library products, if purchased on our website.

If you are ordering a key in the US, you could check with our distributor ILIO directly.

Best,
Paul

thank you very much again Paul.

I got an eLicenser from Guitar Center,

bought some vouchers, and bought the Bosendorfer from your website.

I only played it for a couple minutes.

I love it. 

thank you again.   :)

Hi, 

Perfect! Happy to hear that you like it. That's why we can offers such a generous return policy.... It's really hard to return such great instruments 😎

Best, 
Paul

thank you very much again.

I understand. I know I am keeping my Standard version Bosendorfer.

does the Full version have different FX Presets (or are they the same as with the Standard version)?

Hi chasmanian, 

The FX Presets are made with the Standard Library only, you "only" get more microphones when adding the Full Library. 

Best, 
Paul

ok, thank you very much Paul.

Paul,

    would you please tell me:

I have an eLicenser key.

I have a desktop PC that I plugged the key into.

I also have a laptop PC.

I want to leave my eLicenser key plugged into my desktop, and not have to take the key out and plug it into the laptop and vice versa, every time I switch between working on the 2 computers.

can I buy a Vienna key and use it with my laptop?

(I will only use 1 computer at a time. I just do not want to have to keep moving the key between computers.) 

Hi, 

I'm afraid 2 keys will only work if you have 2 sets of licenses. And it's much cheaper to simply move the key!

Best,
Paul

ok, thank you Paul.

Hi Gamma1734,

We now offer a 14 days right of withrawal, if purchased in our webshop.

Procedure: Purchase a product, and if you do not like it, contact us within 14 days pf purchase. We will guide you through the process.

Best,
Paul