Thanks Paul - I understand now. Do you know which port(s) Download Manager needs open? Our admins are usually happy to open a specific port if they know what it's for.

(And apologies for cross-posting)

Thanks

Andrew

the downloadmanager requires connection to port 8080-8089 (commonly known as proxy-ports), but this cannot be the reason for your issue, since without allowing access to these ports you wouldn't have recieved any data.

have you double checked if the expected data are indeed present in the selected download location.

you can try to launch the library installer from your Vienna Instruments program group and select the package.info file from your download location.

hth, cm

just an idea for an additional check:

in your download folder you should find a file [LibraryName]_full_files.txt, this text-file contains a list of filesize (in bytes) and MD5 checksum.

please doublecheck with some MD5 calculation tool if your package.info file has indeed the correct MD5 checksum.

eg. for solo strings I it should be: ab54cdad3c3fd7276bef5994f522d557

I had this problem when downloading the Imperial

I have re-install the download manager and that fixed it !

Actually, the _full_files.txt and package.info are both missing (these are the files the download gets stuck on, I guess). Only the .cab files are present.

Does the Download Manager phone home before downloading the .txt and .info files at the end?

Andrew

Thanks Cyril! - I tried this as you suggested, but it didn't work for me.

Andrew 

Hello Andrew,

I assume a firewall at your University is blocking the download  - I have also just answered your support request by email!

Best, Marnix

The same problem just happened to me but it actually downloaded all the files ( I think).  I have the package.info and the .txt file and the setup-SY_Cellos_Stereo_18 file, 1.64 GB of it. What do I do?

Download manager 2.2.16756

I had just installed a whole bunch of other libraries with it. If I start again , will it account for what's already downloaded?

EDIT: see next post.

Nevermind.

I let the other download finish. It also was stuck at 100%. I quit the download manager and restarted. It still had the two downloads listed. The app automatically checked the files of both downloads in turn, which took a while, and then provided the install button on each. No problem. 

Cheers!

Hey all,

I am experiencing this problem as well with the lastest version (of everything) up to this date.  I'm running on MacOS 10.14.4 and have Vienna Download Manager v16928.

From my research, the problem seems to indicate a bug in Vienna Download Manager. After checking the checksums of the files it was the case that the downloads had not finished completely.

The solution that worked for me was to close the Vienna Download Manager, make sure it closes completely, then restart the manager.  At that point it began to re-scan the files and the retrieve the final download pieces change the status from "Downloading" to the "Install" button.

Hi, 

Thanks for reporting again, we will look into this, after VE Pro 7 is publicly available. 

Best, 
Paul