Hello lewisap,
Sorry to hear about that problem, it occurs from time to time, mostly when you are downloading to a specifically secured network (e.g., in a company with strict firewall setting).
Our downloads are torrent-based, so maybe you want to check with your system administrator if he can allow the download to finish by changing some settings (they usually don´t do this).
Alternatively, you can try to download from a different location, of course.
My apology for the inconvenience!
Paul
Paul Kopf Product Manager VSL