-
Download in Download Manager suddenly stalls at 100.0%
I am trying to download Solo Strings with the Download Manager, but never can quite complete it. On the first try, the 30GB downloaded within about 2 hours and the "Progress" got to 100.0%, but right when the "ETA" became 1s, the download "Rate" dropped to 0.0 kB/s and then the ETA slowly started to rise to over a day. It was hovering there for hours and I ended up just removing the download and the data. I am now trying a second time, but I am getting to the same problem. It seems the files have been downloaded (they are on my HD), but for some reason the last few bytes just don't want to download. Why is that? Thanks!
-
Hello abcabcabc,
I have already answered to your mail to our Support Team.
It would be interesting to know more about your OS and installed Service Packs.
I have also mentioned the possibility of using the LIBRARY INSTALLER that is in your "Vienna Instruments" program folder.
Point it to the "package.info" file that is in your downloaded files, which will start the installation as well.
Hope that helps!
Paul
Paul Kopf Product Manager VSL -
I have this exact same problem: when a download reaches 100%, it stalls. All the .cab files are present, but no package.info or text files. Other downloads at the same time, which are not yet at 100%, keep going until they also reach 100%, then stall.
While stalled, data rate and ETA go up and down (data rate down to about 0.4kB/s on a uni superfast LAN, and ETA at around 30 min.)
After leaving the Download Manager in this state for a couple of hours, it quits, but without a message or error.
On restarting the Download Manager, it does a file check on what has been downloaded so far, and then resumes with downloads at 100% and stalled.
eLicencer is in place
Download Manager v. 2.1.12240
Model Name: Mac ProSystem Version: OS X 10.9.1 (13B42)Kernel Version: Darwin 13.0.0Boot Mode:NormalSecure Virtual Memory:EnabledModel Identifier: MacPro5,1Processor Name: 6-Core Intel XeonProcessor Speed: 2.4 GHzNumber of Processors: 2Total Number of Cores: 12L2 Cache (per Core): 256 KBL3 Cache (per Processor): 12 MBMemory: 12 GBProcessor Interconnect Speed: 5.86 GT/sBoot ROM Version: MP51.007F.B03SMC Version (system): 1.39f11SMC Version (processor tray): 1.39f11
-
Hello lewisap,
Sorry to hear about that problem, it occurs from time to time, mostly when you are downloading to a specifically secured network (e.g., in a company with strict firewall setting).
Our downloads are torrent-based, so maybe you want to check with your system administrator if he can allow the download to finish by changing some settings (they usually don´t do this).
Alternatively, you can try to download from a different location, of course.
My apology for the inconvenience!
Paul
Paul Kopf Product Manager VSL -
the downloadmanager requires connection to port 8080-8089 (commonly known as proxy-ports), but this cannot be the reason for your issue, since without allowing access to these ports you wouldn't have recieved any data.
have you double checked if the expected data are indeed present in the selected download location.
you can try to launch the library installer from your Vienna Instruments program group and select the package.info file from your download location.
hth, cm
and remember: only a CRAY can run an endless loop in just three seconds. -
just an idea for an additional check:
in your download folder you should find a file [LibraryName]_full_files.txt, this text-file contains a list of filesize (in bytes) and MD5 checksum.
please doublecheck with some MD5 calculation tool if your package.info file has indeed the correct MD5 checksum.
eg. for solo strings I it should be: ab54cdad3c3fd7276bef5994f522d557
and remember: only a CRAY can run an endless loop in just three seconds. -
I had this problem when downloading the Imperial
I have re-install the download manager and that fixed it !
MacBook Pro M3 MAX 128 GB 8TB - 2 x 48" screen --- Logic Pro --- Mir Pro 3D --- Most of the VI libs, a few Synch... libs --- Quite a few Kontakt libs --- CS80 fanatic -
The same problem just happened to me but it actually downloaded all the files ( I think). I have the package.info and the .txt file and the setup-SY_Cellos_Stereo_18 file, 1.64 GB of it. What do I do?
Download manager 2.2.16756
I had just installed a whole bunch of other libraries with it. If I start again , will it account for what's already downloaded?
EDIT: see next post.
-
Nevermind.
I let the other download finish. It also was stuck at 100%. I quit the download manager and restarted. It still had the two downloads listed. The app automatically checked the files of both downloads in turn, which took a while, and then provided the install button on each. No problem.
Cheers!
-
Hey all,
I am experiencing this problem as well with the lastest version (of everything) up to this date. I'm running on MacOS 10.14.4 and have Vienna Download Manager v16928.
From my research, the problem seems to indicate a bug in Vienna Download Manager. After checking the checksums of the files it was the case that the downloads had not finished completely.
The solution that worked for me was to close the Vienna Download Manager, make sure it closes completely, then restart the manager. At that point it began to re-scan the files and the retrieve the final download pieces change the status from "Downloading" to the "Install" button.
Forum Statistics
183,528 users have contributed to 42,305 threads and 255,095 posts.
In the past 24 hours, we have 5 new thread(s), 11 new post(s) and 49 new user(s).