Hi GP1,
Interesting, thanks for reporting.
Did you get any crash dumps you could send to us, for investihation? Or maybe also the projects that crashed?
Best,
Paul
Paul Kopf Product Manager VSL
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Having the same issue. Windows 10. Everything up to date. Using Cubase 10.
I can load the Synchron Player VST 3 (Rack Instrument). When the player comes up, I can double click to load Synchron Strings or Smart Orchestra but it will crash as soon as I send it some midi data (sometimes creates a dump file, sometimes just takes down Cubase with no dump file). I can however load it within VEP6 and everything works. It does not seem to like being loaded in the DAW though.
Hi,
I have to apologize for those delays, it is not the style of VSL. We are all focussing on Vienna Ensemble Pro 7 right now, also on those friday nights and weekends.
As a workaround, may I suggest that you make use of the free Vienna Ensemble Software and insert Synchron Player in this practical host?
Best,
Paul
Hi,
Quick update, this is solved now with the new Synchron Player Update!
Best,
Paul
Hi Paul!
Unfortunately, this version has the same bug for me, it crashes immediately as MIDI notes are sent, either via keyboard or a pre-existing track. Just FYI 😊 - I have been using the Ensemble for now and Syncrhon works great within it. Looking forward to PRO 7! 😊
Best wishes,
GP
Hi there,
I encounter the same issue as GP1:
Synchron Player 1.1.1621 crashes (in) Cubase Pro 10.0.20 performed by WIN 10.0.17134 all the time, as soon as any midi note is triggered for the synchron player (the smart orchestra in particular). I do not have any keyboard connected. But this is for working with the synchron player not necessary as far as I know, is it?
In addition I've noticed that in some rare cases for some strange reasons the synchron player doesn't crash and works fine after quite a while (ca. 10 minutes?) if left alone after initial loading for quite some time.
I'd really appriciate a soon fix of this bug, because I'm considering to get the Special Edition Crossgrades. But if the synchron player doesn't work properly this Crossgrade would be worthless.
Thank you very much! You do a fantastic job, so I'm really confident that you will find a solution to our problem.
Best regards
Hey,
Thanks for your patience - did anything change for you with the latest version of Synchron Player (1.1.1657)?
If not, please send a crashdump file and/or Minidumpfiles (WIN) to:
support@vsl.co.at
With these additional informations our developers can look into the issue here again!
To find more out about Minidumpfiles I will attach a link:
https://docs.microsoft.com/de-de/sysinternals/downloads/process-explorer
Best wishes,
Johannes
Hi all,
I am facing the same problem. Cubase Pro 10.0.40 crashes immediately as soon as I play a note on Synchron Player (Windows, VST2 or VST3, build 1.1.1709, running BBO). It happens on my laptop as well as on the PC. Both with WIn7 Pro.
Using BBO with standalone Synchron Player works perfectly (and sounds just great!).
Is there any solution? Thanks for any hint!
Best regards