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  4. Synchron Player (VST3) Cubase 10 PRO crash

  • Synchron Player (VST3) Cubase 10 PRO crash

    G
    G

    Hello,

    I have installed the VST3 verson of Syncrhon Player (as per suggestion here in the forum) and everything loads fine *until I press a key on my master keyboard* - at that point it crashes Cubase, every time, all the time.

    Win 8.1 64 bit - AMD Phenom X4 16 gb RAM

    Cubase 10 PRO 10.0.15 (latest as of this writing)

    Synchron player -WIN-1.1.1497

    Any suggestions on how to resolve this will be greatly appreciated!

     

    Thank you so much!

    ---------------------------------------------------------------------------------------

    UPDATE (2/24/2019) - problems is now constant.  As described above.  I have updated both the Synchron player and Cubase to the latest versions (as of this writing) but nothing helped.  I can't use the Synchron player because the moment I press a key on the keyboard (or try to play an exisiting MIDI track) it crashes Cubase.
  • PaulP
    VSL Team
    PaulP

    Hi GP1, 

    Interesting,  thanks for reporting. 

    Did you get any crash dumps you could send to us, for investihation? Or maybe also the projects that crashed?

    support@vsl.co.at

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • G
    G

    Hi, I will ck on the dumps.  I can send you the project as well.
  • G
    G

    Hi Paul, sorry for the delay in my response.  I have just sent you an email with the project file and associated crash dumps.

     

    Thank you!
  • C
    C

    Having the same issue. Windows 10. Everything up to date. Using Cubase 10.

    I can load the Synchron Player VST 3 (Rack Instrument). When the player comes up, I can double click to load Synchron Strings or Smart Orchestra but it will crash as soon as I send it some midi data (sometimes creates a dump file, sometimes just takes down Cubase with no dump file). I can however load it within VEP6 and everything works. It does not seem to like being loaded in the DAW though.
  • G
    G

    right - I hope they fix it soon!  I have sent them the crash logs and a project file.  But, as of this writing (3/119) I haven't heard anything. 

    It's frustrating buying a product and not being able to use it.
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    I have to apologize for those delays, it is not the style of VSL. We are all focussing on Vienna Ensemble Pro 7 right now, also on those friday nights and weekends.

    As a workaround, may I suggest that you make use of the free Vienna Ensemble Software and insert Synchron Player in this practical host?

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • G
    G

    I totally understand - I just wanted to know if they got the files as I didn't get confirmation.  I know you guys are busy and these programming isses do take time to solve, for sure.  The reponse has been super quick in every communication, and I thank you all for that.

     

    GP
  • PaulP
    VSL Team
    PaulP

    Hi GP, 

    Thanks. How about that workaround?

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • G
    G

    work around working great so far!  I like the Ensemble!  
  • M
    M

    The same problem here
  • G
    G

    Hi!  MBulka, are you using Cubase 10 PRO as well? 
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    Quick update, this is solved now with the new Synchron Player Update!

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • G
    G
    last edited
    last edited

    @Paul said:

    Hi, 

    Quick update, this is solved now with the new Synchron Player Update!

    Best,
    Paul

    Hi Paul!

    Unfortunately, this version has the same bug for me, it crashes immediately as MIDI notes are sent, either via keyboard or a pre-existing track.  Just FYI 😊  - I have been using the Ensemble for now and Syncrhon works great within it.  Looking forward to PRO 7!  😊

    Best wishes,

    GP
  • G
    G

    Synchron 1.1.1621 still crashes on MIDI event input.  :(  Works fine within Ensemble though :)
  • B
    B

    Hi there,

    I encounter the same issue as GP1:

    Synchron Player 1.1.1621 crashes (in) Cubase Pro 10.0.20 performed by WIN 10.0.17134 all the time, as soon as any midi note is triggered for the synchron player (the smart orchestra in particular). I do not have any keyboard connected. But this is for working with the synchron player not necessary as far as I know, is it?

    In addition I've noticed that in some rare cases for some strange reasons the synchron player doesn't crash and works fine after quite a while (ca. 10 minutes?) if left alone after initial loading for quite some time.

    I'd really appriciate a soon fix of this bug, because I'm considering to get the Special Edition Crossgrades. But if the synchron player doesn't work properly this Crossgrade would be worthless.

    Thank you very much! You do a fantastic job, so I'm really confident that you will find  a solution to our problem.

    Best regards
  • G
    G

    Same exact behavior on my system win 8.1 64 with the latest Cubase 10.0.20
  • holywillyH
    holywillyH
    The same issue happens on Mac too, Cubase Pro 10.0.30 with latest Synchron Player, Mac OS Sierra. Cubase quit unexpectedly with VST3 version of Syn player.
  • J
    J

    Hey,

    Thanks for your patience - did anything change for you with the latest version of Synchron Player (1.1.1657)?

    If not, please send a crashdump file and/or Minidumpfiles (WIN) to:
    support@vsl.co.at

    With these additional informations our developers can look into the issue here again!

    To find more out about Minidumpfiles I will attach a link:

    https://docs.microsoft.com/de-de/sysinternals/downloads/process-explorer

     

    Best wishes,

    Johannes
  • D
    D
    Ditto here. Cubasis 10.0.20. I am using the demo version but this has crashed my pc more than several times. The only thing that worked was removing the vsl ensemble pro 7 because everything crashes at the opening mixer. As soon as that was removed no problems. Also the other problem is check the size of your .cpr file. Mine ballooned to 19 mb. If you can get access back to your file may I suggest that you freeze your tracks that way the audio is unloaded and saved a replayable audio file so less procession and you get audio saved to a file in audio file and a smaller .cpr file. I am using IK Philharmonik 2 which has been causing some problems on my system so that could be part of the problem with me. At least with Philharmonik you can use eco or lite versions. I did try to create a dump file and you guessed it crashed. Just adding my two pennies worth. Ta David