Vienna Symphonic Library Forum
Forum Statistics

182,934 users have contributed to 42,264 threads and 254,951 posts.

In the past 24 hours, we have 3 new thread(s), 7 new post(s) and 50 new user(s).

  1. Home
  2. Sample Libraries
  3. Vienna Instruments Libraries
  4. boxed VI SE Plus differently priced?
  • D
    D
    last edited
    last edited

    @cm said:

    didger, i don't exactly understand your argument
    Then I'll spell it out for you. I bought SE last year, I want SE Plus. There's a good discount for new customers who buy both now, but not for existing customers. Why would I buy a new VSL product ever again if this sort of thing might happen? The Appassionata offer was indeed a generous Christmas present to Appassionata customers. The SE Plus bundle is a cheery 140€ Easter 'screw you' to SE customers. Heaps of businesses from airlines to juice bars have programs for regular customers to reward and encourage loyalty. VSL is doing exactly the opposite and sticking it to their repeat customers. It's not cool! So here's the correct response from a good company: 1. Anybody who bought SE Plus downloads who now wants the DVD gets their download purchase price credited towards the DVD purchase. 2. Existing SE customers get the bundle discount when they buy SE Plus.

    Anything else is just rotten business, doing the wrong thing by your customers.
  • D
    D
    I second that, I just simply STOP BUYING VSL products for the very same reason. [See my complain in other Post [DVD VS Download] Bought SE+ Brass via download, If I buy a DVD, VSL should refund the $$ or at least credit for future purchase. I don't dare to request discount for bigger products that I own also feature in SE, Like discount for SE+ Strings package because I already have FULL chamber and Solo, Appassionata - because I know it will go to the deaf ears. VSL owners... you'll not get a dime from me if you don't change, your products are great but the business you are running is rather arrogant... other products from other company are catching up so you should change. PS: Thanks to VSL policy, I just bought Kirk Hunter's Ruby package and it worth the money, try it and you'll know what I mean... for what, $300 bucks and IMO, much better than SE in term of Value/Money.
  • O
    O

    I understand this is a new product line and the formats and marketing angles have obviously had to be slightly 're-edited' (along with the samples!) but I would just like to say, in the spirit of both whining and encouragement, that clarity and fair pricing for all, as much as is possible, is always appreciated. 

    I expect many people who buy SE have their sights set ultimately on the Cube, and in a sense we buy what we can when we can, (and a lot of us probably spend far more than we have as well!). I know it has been hinted here that there will be a path from SE to the bigger collections and this is all good.

    I think making it as appealing as possible to upgrade in all directions via all the different routes can only be a good thing for both VSL and users. I own SE, some of PLUS and a couple of the other downloadable collections at the moment but in a sense you already 'have' my money for the entire Cube - it's just a matter of us working out together the best way to 'do the deal' over the next few years![;)] 

    That is how I see it anyway, I expect there are quite a few SE users with a similar outlook towards VSL, too.
  • M
    M
    last edited
    last edited

    @didger said:

    Why would I buy a new VSL product ever again if this sort of thing might happen?
    I do agree.
    Since I've bought SE — the product line we're talking about — last year I feel like I'm some kind of experimental marketing dummy for those people. They release and announce products and prices far before thinking of how to do so, then change their mind half way... I just can't believe my eyes!
    But however why not ... Well the big issue here is that when they made up their minds they always pick the worst for me. Just another example : the very last news I just get from another of their post is that SE Plus DVD box is 30 Euros shipper than the equivalent downloadable product (the one they ask me to stick with since I've started with it). Never seen that before, either: server HD space and bandwidth is more expensive for those people than a package box???

    Guys from VSL its time to put yourselves together,
    or you will have very bad press, very soon.
    I assure you.

    My advice: think before do, and don't screw customers.
    (I don't believe I have to say that ... lol).

    Best.
    Manuel
  • I
    I
    I totally agree
  • S
    S
    Yes. I'm a bit disappointed too. I bought some of the download versions and, as a result, to complete the full SE library I will now end up paying more than those who buy the DVD version. If I hadn't been so enthusiastic I would have saved money. Let's hope that the promised discounted upgrade path for VI users who want to upgrade to Orchestral packages such as Chamber Strings, Appasionata Strings etc goes ahead.
  • J
    J
    I own more EWQL sample library and paied them a lot of $$; actually I can't even use them because I own a new MacIntel... And now they are all in a big sale... I'm disappointed too with those, so now I bought the SE Plus!
  • M
    M
    last edited
    last edited

    @Jacopo said:

    I own more EWQL sample library and paied them a lot of $$; actually I can't even use them because I own a new MacIntel... And now they are all in a big sale... I'm disappointed too with those, so now I bought the SE Plus!
    Please, Jacopo, just don't make out of topic statements: It's not because you've chosen the wrong products that VSL people doesn't need to respect their customers. That's not the point. I want VSL, I've chosen VSL, but don't want to be screwed.
  • J
    J
    What I mean: there's always the risk that in the future there'll be a better offer for the same product. But I understand your disappointment.
  • M
    M
    When the future is around a one month time-lapse... a call it "be screwed". And, for your information, we're not talking about hardware here.
  • kurtK
    kurtK
    that's true. f.e., i bought a ssl duende. A month later they drop the price with 300 euros. That's live. If you can wait with buying, wait. If you need it now, buy it.
  • M
    M
    Right, hardware is a more tricky market, as the products can get cheaper when the production workflow makes breakthrough espacially at the component providers level for instance (chipset, displays, memory ... ). Market scaling up has the same kind of consequence on hardware products prices.
    That's what happens with Apple iPhone, never the less early customers were very upset. Then Apple has made an offer to compensate the fall of its iPhone price.
    But since we're talking about software the story isn't the same at all (And I know what I'm talking about here).

    The important point in this story is that people at VSL have said on those forums that THERE WILL NOT BE a hard boxed package for SE upgrades, then they change their mind, and make it even cheaper all this in a monthly time-lapse, with no compensation at all.

    Some companies are fair (ie Toontracks) some aren't at all and seem to behave erratically (ie VSL).

    If VSL guys don't make us an offer in the next weeks, I'm done with this company.
  • J
    J

    I agree with the sentiments shown in this thread.  I had Opus and then paid for the same samples again with VI SE.  Now I am expected to pay more than a new (bundle) customer to add the PLUS library!?

    Justin
  • B
    B

     I'm also in the same position as Justin and feel the same way. The bottom line is this. If the Plus package was available at a discount to existing users I would buy now. As it is I shall wait and see if I really need it, in the meantime VSL could have made a sale and have the money in the bank now instead of hoping I might buy at a later date. I suspect that a number of people are in the same position.

    Richard 
  • cmC
    VSL Team
    cmC
    last edited
    last edited

    @Justin Matthews said:

    I had Opus and then paid for the same samples again with VI SE

    please do not post such a misleading information - the upgrade from opus (38.000 samples) to the Special Edition (75.000 samples) is EUR 390.-

     

    the price for opus 1 has been ~ EUR 900.- (or during the sale at least EUR 725.-), the price for additional 37.000 samples is 390.-, so i can't find something with that beeing a bad deal ...

     

    btw: it seems you have not registered your Special Edition Extended library yet ...

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • cmC
    VSL Team
    cmC
    last edited
    last edited

    @manu_28410 said:

    people at VSL have said on those forums that THERE WILL NOT BE a hard boxed package for SE upgrades

    manu, i can't remember such a statement, actually martin announced that SE PLUS will be available on DVD - AFAIR the only respective answer has been, that users who have downloaded the Orchestra SE PLUS sections cannot receive a DVD later (because the license is different)

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • cmC
    VSL Team
    cmC
    last edited
    last edited

    @manu_28410 said:

    Some companies are fair (ie Toontracks) some aren't at all and seem to behave erratically (ie VSL).

    If VSL guys don't make us an offer in the next weeks, I'm done with this company.

     

    now noticing your last lines (not the first of this kind btw) i'm asking myself if this is a request or a tactless try of blackmailing ... at least it is not the style of conversation or consideration one would usually tend to listen to ...

     

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • M
    M
    last edited
    last edited

    @cm said:

    manu, i can't remember such a statement,
    Have a look here, that was your words:
    http://community.vsl.co.at/forums/p/17727/126374.aspx#126374
    So ? You didn't change your mind, do you ?
    If I knew at that time that there will be a DVD release I will not have start to download SE Plus...
  • H
    H

    At that time nobody in our company did expect a DVD Special Edition PLUS product.

    So yes; I've changed my mind. I don't think that it is forbidden to change minds?

  • M
    M
    last edited
    last edited

    Mr Herb,

    I'm pleased with your decision to offer us SE+ on DVD.

    Thanks a lot.