The boxed VI SE Plus (Standard + Extended, I suppose) appears to cost 695 € from BestService and 835 € from VSL website.
Did I miss something?
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The boxed VI SE Plus (Standard + Extended, I suppose) appears to cost 695 € from BestService and 835 € from VSL website.
Did I miss something?
I agree.@didger said:
Why no discount for prior customers of the SE who want PLUS? That's a big chunk of change we lose because we have the original already.
In the meanwhile, I adopted the abandonware strategy: buy a library only when it ends up on sale.
It works for me: I bought the "old" VSL Pro cube at a very interesting price. Sure, it's not the newest and coolest, but who cares? It's still a gorgeous library.
Sit by the river side and wait..
[:)]
Hi didger,
and welcome [:)]
The Special Edition PLUS is a great addition to the Special Edition - it contains all new samples that are not available in the Special Edition at all!
That´s why it is a separate product - and that´s the reason why we called it PLUS. It is the extra [;)]
Best,
Paul
Yeah Paul, that's obvious. My post was about offering the discounted bundle price to new customers of SE but not old ones. If Vienna doesn't look after existing customers, we'll all take Camolino's advice and never buy anything new anymore. I understand it's just capitalism - I'm already hooked, so there's no need to give me a deal, while you need to hook new customers with a deal - but it doesn't send a very nice message to the loyal!
The deal for the Appassionatta II extended library was great. Good customer care. Why not something similar for SE? If you already had SE extended before Plus came out, you get a discount on Plus extended that's comparable to the discount a new customer would get on the bundle. That would make good sense to me as a business owner, and wouldn't be a huge loss in the name of happy customers who will be more likely to come back.
Oh well. For now I suppose the early bird will hang his head and go sit by the river with Camolino. Don't worry, I'll use Appasionata to play myself a sad tune on the violin as I go.
@Migot said:
VSL offer us to live in the future today!
Yeah, for a price. [;)]
If you want pithy sayings, how about...
"When a river forgets its source, it soon runs dry"
or simpler
"Customer service is either good or bad. There is no in-between."
or totally straightforward
"It never ceases to amaze me that companies spend millions to attract new customers (people they don’t know) and spend next to nothing to keep the ones they’ve got! Seems to me the budgets should be reversed!"
Remember text online doesn't carry tone. I'm not moping, and thought my last line above was clearly a joke in good spirits. I love the VI's and libraries I've got and again think that the offer on Appassionatta II in December/January was great. VSL went the extra mile to make sure I got the deal even though the distributor in my area was unable to get me the product by the deadline. That's exactly what successful companies do to keep customers happy and loyal, and I give VSL big kudos for that.
But in this case they're making a point of NOT offering a discount to existing SE customers while offering one to new customers. That is just plain bad customer relations, an insult to those who consider themselves on VSL's team. This is the sort of thing that makes customers either leave altogether or adopt the above mentioned waiting by the river policy. Why buy any of VSL's libraries when you know you might get them cheaper next year? I feel especially sorry for anyone who bought SE just before Plus and the bundle was announced.
Anyway, my aim isn't so much to complain as to advise. VSL, look after you existing customers first. If not, at least offer them the courtesy of the same deal as new customers! Don't take us for granted!
didger, i don't exactly understand your argument which appears to me like *why purchase a computer now though i know i'll get it cheaper next year* ... unfortunately there has not been a *Special Edition PLUS Offer* like the *Appassionata Strings II VIP Offer* past year, but easter is not christmas ;-)
christian
manu, the subscriptions have been postponed, not at last because of some discussions here (about pricing, about exchange rates, about selecting single packages, ect)
your argument is different from the one from above to which i replied, unfortunately there is no upgrade path from SE PLUS strings to Special Edition PLUS currently, but i'm sure the respective people are listening ...
please consider that changing the release date of a new product line might have other reasons too
christian
Then I'll spell it out for you. I bought SE last year, I want SE Plus. There's a good discount for new customers who buy both now, but not for existing customers. Why would I buy a new VSL product ever again if this sort of thing might happen? The Appassionata offer was indeed a generous Christmas present to Appassionata customers. The SE Plus bundle is a cheery 140€ Easter 'screw you' to SE customers. Heaps of businesses from airlines to juice bars have programs for regular customers to reward and encourage loyalty. VSL is doing exactly the opposite and sticking it to their repeat customers. It's not cool! So here's the correct response from a good company: 1. Anybody who bought SE Plus downloads who now wants the DVD gets their download purchase price credited towards the DVD purchase. 2. Existing SE customers get the bundle discount when they buy SE Plus.@cm said:
didger, i don't exactly understand your argument
Anything else is just rotten business, doing the wrong thing by your customers.
I understand this is a new product line and the formats and marketing angles have obviously had to be slightly 're-edited' (along with the samples!) but I would just like to say, in the spirit of both whining and encouragement, that clarity and fair pricing for all, as much as is possible, is always appreciated.
I expect many people who buy SE have their sights set ultimately on the Cube, and in a sense we buy what we can when we can, (and a lot of us probably spend far more than we have as well!). I know it has been hinted here that there will be a path from SE to the bigger collections and this is all good.
I think making it as appealing as possible to upgrade in all directions via all the different routes can only be a good thing for both VSL and users. I own SE, some of PLUS and a couple of the other downloadable collections at the moment but in a sense you already 'have' my money for the entire Cube - it's just a matter of us working out together the best way to 'do the deal' over the next few years![;)]
That is how I see it anyway, I expect there are quite a few SE users with a similar outlook towards VSL, too.
I do agree.@didger said:
Why would I buy a new VSL product ever again if this sort of thing might happen?
Please, Jacopo, just don't make out of topic statements: It's not because you've chosen the wrong products that VSL people doesn't need to respect their customers. That's not the point. I want VSL, I've chosen VSL, but don't want to be screwed.@Jacopo said:
I own more EWQL sample library and paied them a lot of $$; actually I can't even use them because I own a new MacIntel... And now they are all in a big sale... I'm disappointed too with those, so now I bought the SE Plus!