Vienna Symphonic Library Forum
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  3. I could not get my activation code for my Vienna instruments special edition.
  • D
    D

    Hi guys,

    same with me : After entering my 2 Serials, the system gave me a Message back : " 16) An unknown problem retrieving the activation code ocurred " . Solution ?

    David 
  • PaulP
    VSL Team
    PaulP

    Fixed :-) 

    Paul Kopf Head of Product Marketing, Social Media and Support
  • D
    D
    Perfect ! cheers, D
  • cmC
    VSL Team
    cmC

    the activation code should have been presented to you after registration too,

    however the confirmation mail was rejectd by hotmail and it is highly probable you mistyped your email ... let us know

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • M
    M

    Same problem here. When I enter the serial number, I get the "16" error message. The e-mail address I used to register is a hotmail.de address. Any help much appreciated.
  • B
    B

    i got the same problem :(:(:(

    what do i have to do...only wait?

    or do i have to order these licences?

    anyway i wanna get my full vsl;)

    i registered with a @hotmail.de, too.

    is that the reason?
  • cmC
    VSL Team
    cmC
    last edited
    last edited

    unfortunately we have problems issuing activation codes currently for the special edition standard library

    either you have a ViennaKey with initial 180 demo mode #1 starts so you can install and run the library for the moment or please email activate@vsl.co.at for receiving such a demo license.

    the problem should be fixed by thursday and we apologize for the inconvenience

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • L
    L

    Same for me. Couldnt get my activation code and, as i'm using a syncrosoft usb key i already had before buying Special Edition, i didnt get a Vienna Key - and therefore can't run the demo mode... :-(
  • S
    S
    Message tells me I have the wrong serial number - I can't run Logic until this is fixed as I need the upgrade, so pre-registration starts are useless for me.
  • cmC
    VSL Team
    cmC
    last edited
    last edited

    the message *wrong serial number* might be rather related to a misread or mistyped character ... please email the number to support to check in detail.

    however i seem to not understand the *can't run logic*, but have copied the latest version of VI to your personal files

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • tapsa.kuusniemiT
    tapsa.kuusniemiT

    Have the same problem.
  • PaulP
    VSL Team
    PaulP

    Hello tapsa,

    please send your serial number to support@vsl.co.at so that we can check!

    Best,

    Paul 

    Paul Kopf Head of Product Marketing, Social Media and Support
  • tapsa.kuusniemiT
    tapsa.kuusniemiT

    I've already sent it.

    Cheers,

    Tapsa Kuusniemi 
  • tapsa.kuusniemiT
    tapsa.kuusniemiT

    Got it to work now. :)

    Cheers,

    Tapsa Kuusniemi 
  • cmC
    VSL Team
    cmC

    the error 16 issue is fixed now and i ask you to revisit the registration

    again our apologies, christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • W
    W

    I have a syncrosoft key so no demo license, but i can't even register it. I get the following error

    Microsoft VBScript runtime error '800a0006'

    Overflow: 'CInt'

    /www4execute.asp, line 25

  • K
    K
    Me too! Same error with Safari and Firefox when I try to register a key. "Microsoft VBScript runtime error '800a0006' Overflow: 'CInt' /www4execute.asp, line 25" K
  • cmC
    VSL Team
    cmC

    sorry for the inconvenience ... yesterdays update seems to have left some *crap* in the code ... fixed now and please revisit

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.