Every time we must install a new product it's like doing your taxes all over again but with different figures and rules....
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I don't have the Vienna Instruments yet, but Syncrosoft does have some "quirks" on G5s. It works fine on all my Windows machines and one of my G5s, but there are a couple of Syncrosofted programs that simply won't run on my main G5. They just crash. What's weird is that the same dongle will run some Syncrosoft-protected programs and not others.
I'm convinced that my and Gary's total failure problems are rare - they'd be out of business by now otherwise - but I have to confirm that this is real.
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Dear Gary,
I´m sorry to hear about your (absolutely understandable!) frustration, but I am positive we will be able to solve your problems!
First of all, let me please ask you to give us some specifications about your current system, i.e. OS, RAM, CPU...etc...
Have you closely followed the instructions from our Video Tutorial covering Registration and Installation of our Vienna Instruments, which is to be found in the User Area of our website at http://www.vsl.co.at/en-us/68/375/243.vsl ? Have you downloaded and installed the latest version 1.04 of the Vienna Instruments software? Have you successfully installed the library content and have you created a matrix custom folder?
You mention that not even the Vienna Instruments standalone actually could be started up. What exactly happens when you try to launch the application - does it bounce a couple of times and then sits in the dock without reacting to anything or are there any error messages involved? Do you eventually get the information that it is scanning licenses? Please give us a detailed description of what´s happening!
In fact, you wrote that you were formerly able to open an instance of the Vienna Instruments Audio Unit in Digital Performer (although it took a long time to load...) and that this is not possible anymore. Has the plugin ever passed the AU validation? Can you see it in the plugin list now? What could have changed between then and now?
As a first guess, please try to rescan the existing folders in the Directory Manager or even better, please remove all of them and reassign them manually one by one...
Have you tried to repair permissions on your system volume and checked access privileges for the directories containing your Vienna Instruments files?
Does the License Control Center actually recognize your Vienna Key and does it list the licenses to all the products you authorized?
Please apologize all my questions, I am just trying to identify or rule out possible culprits, since I made the experience that version 1.04 runs smoothly on all systems I get in touch with - this is definetely not a "known issue"...
Please, don´t loose your confidence!
Best, Marnix
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Hi Marnix -- nice to hear from you, and thanks for stepping in. When I first installed the library, I followed the video tutorial and did have everything working, but since that original installation, things have taken a turn for the worse. I'm on a Quad G5 2.5 Ghz, 8 GB RAM, (4) 400 GB SATA drives JBOD, with a Sonnet SATA E4P PCIe card. When I try to boot the VI standalone, it just bounces for a while, then nothing happens, or the beachabll just spins forever. At one point I got a numeral 1 error message, other times a -1 Syncrosoft License error. It did work initially. I've re-installed all the software, 1.04, everything, still no go.
Everything has passed AU validation, but if I try to instantiate it in DP, I get a beachball. I've rescanned with the Directory Manager, removed all items and then reloaded as per Bruce, nothing works. I've repaired permissions a zillion times. I do understand how to do this, as it did work briefly 2 weeks ago.
I'll try again tonight and see if my luck improves. Thanks again.
Best,
Gary@marnix said:
Dear Gary,
Have you closely followed the instructions from our Video Tutorial covering Registration and Installation of our Vienna Instruments, which is to be found in the User Area of our website at http://www.vsl.co.at/en-us/68/375/243.vsl ?
Have you downloaded and installed the latest version 1.04 of the Vienna Instruments software? Have you successfully installed the library content and have you created a matrix custom folder?
You mention that not even the Vienna Instruments standalone actually could be started up. What exactly happens when you try to launch the application - does it bounce a couple of times and then sits in the dock without reacting to anything or are there any error messages involved? Do you eventually get the information that it is scanning licenses? Please give us a detailed description of what´s happening!
In fact, you wrote that you were formerly able to open an instance of the Vienna Instruments Audio Unit in Digital Performer (although it took a long time to load...) and that this is not possible anymore. Has the plugin ever passed the AU validation? Can you see it in the plugin list now? What could have changed between then and now?
As a first guess, please try to rescan the existing folders in the Directory Manager or even better, please remove all of them and reassign them manually one by one...
Have you tried to repair permissions on your system volume and checked access privileges for the directories containing your Vienna Instruments files?
Does the License Control Center actually recognize your Vienna Key and does it list the licenses to all the products you authorized?
Please apologize all my questions, I am just trying to identify or rule out possible culprits, since I made the experience that version 1.04 runs smoothly on all systems I get in touch with - this is definetely not a "known issue"...
Please, don´t loose your confidence!
Best, Marnix
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Just curious, Gary--
In DP, some people do not have to save their matrices via the AU GUI. I seem to have to save the matrices in each VI console as well as the AU GUI.
Not sure if that will make a difference, but it helped me a great deal. Neither am I sure why this seems to be an issue, because I'm not using the files saved from the AU GUI-- only in the VI custom folder.
We're all rooting for you...
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Hi Gary,
Please also try to plug the Vienna Key into another USB port!
You are running LCC v.5.0.0.1, correct? License Control Center shows all your products allright? The actual VI content installed flawlessly and you reassigned the folders containing the .dat files in Directory Manager manually? Have you created and assigned a folder for the "Custom Matrices"?
I really wonder what is going wrong here...!
Best, Marnix
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@Bruce said:
update on my system:
after over 1 week of flawless VI performance I changed the buffer settings in Logic 7.1 and this corrupted the License Control Manager. Spinning Beach Balls galore. Unacceptable.
Solution: I moved up from 5.0.0.1 to 5.0.2.0 and restarted. Problem Solved.
Bruce -- I'm always changing things like buffer settings in DP, maybe it's the reason my setup stopped working. If this could truly be a factor, then that's just not acceptable, if everyday routine changes of audio settings freaks out the LCC. Hope not.
Marnix -- I'm on 5.0.2.0, it shows all my products, and I did plug the key right into the front of the Mac, no hub (it was on my keyboard last week). I definitely reassigned all the folders and have created the Custom Matrixes folder. I'm going to re-install everything again for a third time, since there's nothing else I can do at this point.
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Gary, I didn't have this problem with DP at all. Change buffer settings or audio ins or outs DP just reloads what it needs and purrs along. It only happened with Logic and this is on the Quad. DP also has been saving all my VI changes automatically without me having to do so individually per instrument. This is very good.
Once you make changes in the installs I think it is important to shut down and restart.
Do let us know what happens when you start the Standalone.
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Well, after spending an incredible amount of time installing, reinstalling, installing, reinstalling, installing, reinstalling, I finally got this thing to work. To my knowledge, I didn't do anything different to solve this other than reinstalling, so I'm not sure what the trick was. I'm happy that I can now use the library, but I'm still shell-shocked at the amount of effort it took. Thanks to all you guys for encouraging me and offering suggestions. Of course I still wouldn't be a bit surprised if it all comes to a crashing halt again. I'll be working with fingers crossed.
Gary
