Dear Gary,
I´m sorry to hear about your (absolutely understandable!) frustration, but I am positive we will be able to solve your problems!
First of all, let me please ask you to give us some specifications about your current system, i.e. OS, RAM, CPU...etc...
Have you closely followed the instructions from our Video Tutorial covering Registration and Installation of our Vienna Instruments, which is to be found in the User Area of our website at
http://www.vsl.co.at/en-us/68/375/243.vsl ? Have you downloaded and installed the latest version 1.04 of the Vienna Instruments software? Have you successfully installed the library content and have you created a matrix custom folder?
You mention that not even the Vienna Instruments standalone actually could be started up. What exactly happens when you try to launch the application - does it bounce a couple of times and then sits in the dock without reacting to anything or are there any error messages involved? Do you eventually get the information that it is scanning licenses? Please give us a detailed description of what´s happening!
In fact, you wrote that you were formerly able to open an instance of the Vienna Instruments Audio Unit in Digital Performer (although it took a long time to load...) and that this is not possible anymore. Has the plugin ever passed the AU validation? Can you see it in the plugin list now? What could have changed between then and now?
As a first guess, please try to rescan the existing folders in the Directory Manager or even better, please remove all of them and reassign them manually one by one...
Have you tried to repair permissions on your system volume and checked access privileges for the directories containing your Vienna Instruments files?
Does the License Control Center actually recognize your Vienna Key and does it list the licenses to all the products you authorized?
Please apologize all my questions, I am just trying to identify or rule out possible culprits, since I made the experience that version 1.04 runs smoothly on all systems I get in touch with - this is definetely not a "known issue"...
Please, don´t loose your confidence!
Best, Marnix