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  • / Directory Sign Not Understood

    Synchron Player 1.3.1865 does not understand the "/" sign on a Mac. Therefore, the location of User Presets cannot be entered. This means it cannot be used.

    For example, this does not work:

    /Users/Shared/VSL Content/VSL/NKS/Free Instruments/Big Bang Orchestra


  • Does anybody know what to do? This looks like a bug, which means nobody on a Mac can use it.


  • Check your permissions for those folders. Apps don't have default access to the shared portion of the disk. You can probably solve this by giving full disk access to each app that wants to store presets there.


  • @dbudde said:

    Check your permissions for those folders. Apps don't have default access to the shared portion of the disk. You can probably solve this by giving full disk access to each app that wants to store presets there.


  • I checked that this is not related to permissions.

    The directory name, for example, /Users/user_name/Documents/VSL/Vienna Synchron Player/Presets, is not accepted by Synchron Player. Please enter a new folder name window does not handle the "/" sign, and probably does not handle spaces in names either, but I did not check that. It will accept the Users directory, but the presets are not there.

    It appears to be a major bug.


  • This all works fine for me. So I'll ask what version of the OS are you using. I am using Sequoia 15.2.

    By the way, when you specify a User Presets Folder, it generates a VSL folder and then player specific folders and then a Presets folder below that. (e.g., if your preset folder is:

    /Users/user-name/Documents/

    then it generates:

    /Users/user-name/Documents/VSL/Vienna Synchron Player/Presets/

    for the Synchron Player and similar folders for the Synchron Pianos and another one for the Organ Player, etc.


  • Are you sure you don't want to use a backslash? (\)


    Dorico, Notion, Sibelius, StudioOne, Cubase, Staffpad VE Pro, Synchon, VI, Kontakt Win11 x64, 64GB RAM, Focusrite Scarlett 18i20, August Forster 190
  • last edited
    last edited

    Forward slash is what works.

    After thinking about this for a bit, I suspect the OP's problem is he is trying to specify a non-existent folder which doesn't work. Also as I kind of tried to explain above but maybe wasn't clear, the User Presets Folder encompasses all the presets for all the players and it needs to be specified as the same location in each players Users Presets Folder. So just the top level folder which needs to exist is what you specify.

    Also, you need to restart the player before the presences take effect.


  • last edited
    last edited
    @dbudde said:
    Also, you need to restart the player before the presences take effect.

    Should say "preferences take effect"


  • @Bill said:

    Are you sure you don't want to use a backslash? (\)


  • On a Mac, this should be "/"; on Windows, it is "\". I don't think that is a problem.


  • @dbudde said:
    @dbudde said:
    Also, you need to restart the player before the presences take effect.


    Should say "preferences take effect"


  • MacOS Sequoia 15.2
    z shell
    Synchron Player 1.3.1865

    Trying this route: Preset, User.

    Why is there no pull-down menu here?

    Please enter a new folder name
    It does not accept any legitimate folder name, for example

    /Users/user_name/Documents/VSL/"Vienna Synchron Player"/Presets

    or
    /Users/user_name/Documents/VSL/"Vienna Synchron Player"/Presets/"01 Strings + Harp"
    both return Please enter a valid folder name. These folder names are valid because the Unix cd command can switch to them.

    Is this related to the Unix shell, since different shells handle directory names differently?


  • OK, let's try this one more time.

    1. Launch Synchron Player
    2. Click the cog wheel icon in the upper right corner(to the left of the Filename icon)
    3. Replace whatever is in the User Presets Folder field with:
      /Users/user_name/Documents/
    4. Close the options dialog
    5. Quit the Synchron Player
    6. Relaunch the Synchron Player
    7. In the Filename panel hover over the User entry and click the folder icon
    8. type a simple folder name such as test (spaces allowed no quotes necessary) and click OK
    9. hover over the test entry and click the file icon
    10. type a simple file name such as my preset (spaces allowed, no quotes necessary) and click OK
    11. Look in your Finder under /Users/user_name/Documents/VSL/Vienna Synchron Player/Presets
      You'll see your folders and preset files here.


  • I entered /Users/user_name/Documents

    The PRESET files /Prime_Edition_Tutorials_v1.5/"07 Varsovie"/"Varsovie Presets"/"#01 01 1st Violins - VelXF sus.vsynpreset", all the way to #36 51 Tutti brass - 15 players - VelXF sus.vsynpreset*
    are now showing up under User Presets. It's a small progress.

    Earlier, I tried to save dummy files, and it worked.
    I assume those are legitimate Preset files; is this true?

    All the files have an rwx mode; I changed that:
    -rwxrwxrwx 1 user_name staff 9871 Jan 6 18:12 #01 01 1st Violins - VelXF sus.vsynpreset*

    When I clicked on the first file, the violin one, I got two cases:

    Vienna Synchron Player Unexpectedly Quit or the color wheel is spinning, and nothing happens.

    It's the same with other presets. There is still an issue somewhere.


  • My user preset files have the following permissions: -rw-r--r--

    My user presets folder has these permissions: dwr-------@

    One other difference: In the options field for User Presets Folder /Users/user_name/Documents/ has a / at the end. I don't know if this matters but it might. I also notice in the options dialog, that if I click the ... button next to the Users Presets Folder field to locate a folder instead of typing it in the field, that causes a spinning ball hang. So I don't do that. I just type it in and that works every time as long as you spell everything exactly right.

    By dummy files, do you mean load a VSL preset, modify it and then save it as a user preset? Yes, this should always work.

    I don't know anything about the Prime tutorial presets as I don't have them.


  • I just downloaded the Prime presets and they all seem to work fine for me.

    I don't know why you would add an executable permission on these files. They are just data files. What are you trying to accomplish with that?


  • I am very familiar with the tricks software companies play when you report a bug. They always say, "When we try it, it always works!"
    Since I did not know what the permissions should be, I changed all permissions to rwx; that should not hurt.

    Presets directory permissions are
    drwxr-xr-x@ 39 user_name staff 1248 Jan 7 14:57 Presets/
    slightly more than yours dwr-------@, but that should not matter.

    The Presets directory is in the correct location
    /Users/user_name/Documents/VSL/Vienna Synchron Player/Presets

    Everything at this stage is fine.

    There is no difference between /Users/user_name/Documents/ and /Users/user_name/Documents with / removed—the same rainbow spinning wheel.

    This cannot be entered in the file name /Users/user_name/Documents/VSL/Vienna Synchron Player/Presets/#01 01 1st Violins - VelXF sus.vsynpreset to load a single Preset file,
    or /Users/user_name/Documents/VSL/Vienna Synchron Player/Presets/
    or /Users/user_name/Documents/VSL/Vienna Synchron Player/Presets
    with the "/" after Prests cannot be entered. The error is Please enter a valid folder name:

    We are back to where we started from.
    I will wait a little while until you fix the bug/bugs.


  • I can’t fix any bugs. I’m just another user like you. If you want someone at VSL to deal with what you perceive as bugs, you might want to contact support@vsl.co.at


  • BTW, why do you keep insisting to put the path specifier in the filename field. The program already knows the path, and it already knows the file extension. So just put in the filename and you should be fine. No path name or file extension is needed.