Vienna Symphonic Library Forum
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  • Can't link to iLok???

    I just bought a library that I'm very excited about. I received the confirmation email, which told me to link my iLok to VSL.

    So, I went to my profile... clicked "link to iLok"... and nothing happens. Is something supposed to happen? Am I missing something basic? I inspected the button and it doesn't do anything. How am I supposed to link to iLok?!?!

    On top of that, I can't log in to Vienna Assistant? I keep getting an error just trying to log in.


  • @270563 said:

    I just bought a library that I'm very excited about. I received the confirmation email, which told me to link my iLok to VSL.



    So, I went to my profile... clicked "link to iLok"... and nothing happens. Is something supposed to happen? Am I missing something basic? I inspected the button and it doesn't do anything. How am I supposed to link to iLok?!?!



    On top of that, I can't log in to Vienna Assistant? I keep getting an error just trying to log in.

    Sorry for the inconvenience, please reach out to sales@vsl.co.at and name your iLok ID. I‘ll then connect your ID manually.

    Best, Michael


  • Hi,

    Also, a fix is on the way, so this should work again very soon.

    Thanks for your patience.


    Paul Kopf Product Manager VSL
  • Great! How about Vienna Assistant erroring out? It keeps getting stuck on "Loading Products"?


  • Hi,

    We're hoping it's a matter of minutes now.

    Thanks for your patience!


    Paul Kopf Product Manager VSL
  • Checking back after an hour. Any update on this? Is it a software issue of a local machine issue?


  • @270563 said:

    Checking back after an hour. Any update on this? Is it a software issue of a local machine issue?

    It should work now. Please try again.


    Ben@VSL | IT & Product Specialist
  • You guys rock! Thanks!