Hello, congrats on the renewed website !

I have one question. Are all the libraries you sell now playable with the Synchron Player or are there any of them that still use the old Vienna Instruments Pro ? For example I have the Jazz Drums Library (that I don't see listed anymore) that still only works with the old player. Will an update be coming ? Thanks !

I wonder if the bundle prices are correctly calculated on the web page. The "Studio Series Package" is more expensive for me than to buy the remaining VI upgrades individually.

I cannot click the “Link to ilok” button on the new website.

Please improve it.
Thanks for your daily support.

Hello Claude,

Thanks for the input!

We will definitely improve the wishlist functionality.

Invoice download works just fine here... any firewalls or AV programs active that could be in the way?

Hi Steve,

Yes, from now on we're selling products supported by the Synchron Player (and all other Synchron based players: Pianos, Organ, Harp) only. Jazz Drums is still on the list to be ported, no ETA as of yet.

@stevegalante said:

Hello, congrats on the renewed website !

I have one question. Are all the libraries you sell now playable with the Synchron Player or are there any of them that still use the old Vienna Instruments Pro ? For example I have the Jazz Drums Library (that I don't see listed anymore) that still only works with the old player. Will an update be coming ? Thanks !

Hi,

Working on it, thanks for your patience!

@158500 said:

I cannot click the “Link to ilok” button on the new website.

Please improve it.
Thanks for your daily support.

Hi,

Prices should be just fine. Can you please send me a screenshot of these 2 variations in your basket when you are logged in?

support@vsl.co.at

@211047 said:

I wonder if the bundle prices are correctly calculated on the web page. The "Studio Series Package" is more expensive for me than to buy the remaining VI upgrades individually.

@stevegalante said:

Hello, congrats on the renewed website !

I have one question. Are all the libraries you sell now playable with the Synchron Player or are there any of them that still use the old Vienna Instruments Pro ? For example I have the Jazz Drums Library (that I don't see listed anymore) that still only works with the old player. Will an update be coming ? Thanks !

VSL have said that Jazz Drums are coming.

@211047 said:

I wonder if the bundle prices are correctly calculated on the web page. The "Studio Series Package" is more expensive for me than to buy the remaining VI upgrades individually.

VI instruments can’t be bought any longer.

@rAC said:

@211047 said:

I wonder if the bundle prices are correctly calculated on the web page. The "Studio Series Package" is more expensive for me than to buy the remaining VI upgrades individually.

VI instruments can’t be bought any longer.

I meant that I have some of the libraries as VI instruments and the UI is (sometimes) showing the cross grade price. However, the studio package bundle price calculation does not probably work, because it shows a larger price than the libraries I am missing. I suspect this bug is related to the fact that I own synchroni-zed plucked instruments bundle, and I cannot use the concert guitar and upright bass anymore (this really needs to be fixed asap!). I think that their system does not understand that I should own the individual versions of these two missing libraries and is counting them to the package price or something.

Thank you !

@Paul said:

Hello Claude,

Thanks for the input!

We will definitely improve the wishlist functionality.

Invoice download works just fine here... any firewalls or AV programs active that could be in the way?

No firewalls or AV programs and I have tried on my main workstation (W11 edge and firefox) and my ipad, and same issue, If you have a way to collect log for a debug let me know, I have free time 😊

I'm sorry but I have A LOT of 500 "I'm sorry, Dave. I'm afraid I can't do that." errors...
I hope you fix them soon and extend the offer... I'm on Firefox/Win 11

Hello Paul,

maybe I am too conservative, but my impression is that the new design/layout is confusing and blatant (in German: „laut“ und plakativ) - and therefore unfortunately a step backwards.

Best regards,

Jürgen

@stevegalante said:

I'm sorry but I have A LOT of 500 "I'm sorry, Dave. I'm afraid I can't do that." errors...
I hope you fix them soon and extend the offer... I'm on Firefox/Win 11

Should be fixed now. Please reload the page.

Hi,

Thanks for all your input and also for sharing your opinions. It's an interesting journey!

Our incredible web team just rolled out another update, give it try!

I normally make my Vsl purchases through BestService to avoid VAT and I have some VSL vouchers that I purchased through them and have to be used through them. It does not appear to be possible to use the discount codes of this sale to purchase through BestService...at least not directly, I haven't tried to contact them about it yet. Will it be possible to participate in this promotion using my bestService vouchers?