Vienna Symphonic Library Forum
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  3. NEW WEBSITE - 50/40/30% OFF and a new free instrument :-)
  • 2
    2

    The 50/40/30 promo codes are coming up as invalid when trying to check out even though they all show as eligible and applied correctly to the prices within the cart.
  • 2
    2

    The synchronised plucked instruments (guitar and upright bass) disappeared from the Synchron player.
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    Thanks for all the reports and feedback!

    We're already looking into what happened when we split up the Studio Plucked Instruments (on popular demand). Stay tuned for a fix!

    Regarding the promo codes, please try these instead until we fixed it:

    50% ->
    50P-A1DUE-V3658-8BA39

    40% ->
    40P-AL94X-ZS7JR-BV188

    30% ->
    30P-AAR7W-CLFRT-PE7E4

    Paul Kopf Product Manager VSL
  • 2
    2

    Hello,

    Iā€™ve noticed a typo in the description of the Studio Special Edition Vol. 2 on the new website:

    The ā€œViennese Hornā€ and ā€œHorn ensemble (8 players ā€“ ā€˜Epic Hornsā€™)ā€ are mistakenly listed under Woodwinds, in addition to being listed under Brass.
  • C
    C

    Hello,

    Thanks Paul, the new codes are working, Thank you for your product, the quality of your works and It is always a pleasure to by new libraries from VSL šŸ˜Š

    Regarding the new site,I have seen 3 minor issues not impacting my order but still existing:

    • Unable to save the billing adress in Myvsl -> Billing Address (Edit)
    • unable to find how to remove items from the Wishlist once it is purchased
    • Some article in my Wishlist have an error button (see below)

    I hope this feedback will help you improve the new site.
  • PaulP
    VSL Team
    PaulP
    @267658 said:

    Hello,


    Iā€™ve noticed a typo in the description of the Studio Special Edition Vol. 2 on the new website:


    The ā€œViennese Hornā€ and ā€œHorn ensemble (8 players ā€“ ā€˜Epic Hornsā€™)ā€ are mistakenly listed under Woodwinds, in addition to being listed under Brass.

    Thanks! Fixed!

    Paul Kopf Product Manager VSL
  • PaulP
    VSL Team
    PaulP

    Hi,

    Thanks for the kind feedback!

    Can you please check if renaming your forum name works? šŸ˜

    - Wishlist items can only be removed on the product page now (see below).

    - That error is probably a calculation thing, we will look into it.

    All other bugs in MyVSL will be fixed in the next days, I'm sure!

    @222205 said:

    Hello,


    Thanks Paul, the new codes are working, Thank you for your product, the quality of your works and It is always a pleasure to by new libraries from VSL šŸ˜Š


    Regarding the new site,I have seen 3 minor issues not impacting my order but still existing:



    • Unable to save the billing adress in Myvsl -> Billing Address (Edit)

    • unable to find how to remove items from the Wishlist once it is purchased

    • Some article in my Wishlist have an error button (see below)



    I hope this feedback will help you improve the new site.

    Paul Kopf Product Manager VSL
  • C
    C

    I have update my profile forum name šŸ˜Š

    No remove button for the other BBO Packs, only on the Bundle
  • C
    C

    I see that Profile forum renaming is not working šŸ˜ž

    And another bug in myVSl, unable to get Invoice in Order :
  • stevegalanteS
    stevegalanteS

    Hello, congrats on the renewed website !

    I have one question. Are all the libraries you sell now playable with the Synchron Player or are there any of them that still use the old Vienna Instruments Pro ? For example I have the Jazz Drums Library (that I don't see listed anymore) that still only works with the old player. Will an update be coming ? Thanks !
  • 2
    2

    I wonder if the bundle prices are correctly calculated on the web page. The "Studio Series Package" is more expensive for me than to buy the remaining VI upgrades individually.
  • 1
    1

    I cannot click the ā€œLink to ilokā€ button on the new website.

    Please improve it.
    Thanks for your daily support.
  • 1
    1
    This post is deleted!
  • PaulP
    VSL Team
    PaulP

    Hello Claude,

    Thanks for the input!

    We will definitely improve the wishlist functionality.

    Invoice download works just fine here... any firewalls or AV programs active that could be in the way?

    Paul Kopf Product Manager VSL
  • PaulP
    VSL Team
    PaulP

    Hi Steve,

    Yes, from now on we're selling products supported by the Synchron Player (and all other Synchron based players: Pianos, Organ, Harp) only. Jazz Drums is still on the list to be ported, no ETA as of yet.

    @stevegalante said:

    Hello, congrats on the renewed website !


    I have one question. Are all the libraries you sell now playable with the Synchron Player or are there any of them that still use the old Vienna Instruments Pro ? For example I have the Jazz Drums Library (that I don't see listed anymore) that still only works with the old player. Will an update be coming ? Thanks !

    Paul Kopf Product Manager VSL
  • PaulP
    VSL Team
    PaulP

    Hi,


    Working on it, thanks for your patience!

    @158500 said:

    I cannot click the ā€œLink to ilokā€ button on the new website.


    Please improve it.
    Thanks for your daily support.

    Paul Kopf Product Manager VSL
  • PaulP
    VSL Team
    PaulP

    Hi,

    Prices should be just fine. Can you please send me a screenshot of these 2 variations in your basket when you are logged in?

    support@vsl.co.at

    @211047 said:

    I wonder if the bundle prices are correctly calculated on the web page. The "Studio Series Package" is more expensive for me than to buy the remaining VI upgrades individually.

    Paul Kopf Product Manager VSL
  • rACR
    rACR
    @stevegalante said:

    Hello, congrats on the renewed website !


    I have one question. Are all the libraries you sell now playable with the Synchron Player or are there any of them that still use the old Vienna Instruments Pro ? For example I have the Jazz Drums Library (that I don't see listed anymore) that still only works with the old player. Will an update be coming ? Thanks !

    VSL have said that Jazz Drums are coming.

    Just a beginner
  • rACR
    rACR
    @211047 said:

    I wonder if the bundle prices are correctly calculated on the web page. The "Studio Series Package" is more expensive for me than to buy the remaining VI upgrades individually.

    VI instruments canā€™t be bought any longer.

    Just a beginner
  • 2
    2
    @rAC said:
    @211047 said:

    I wonder if the bundle prices are correctly calculated on the web page. The "Studio Series Package" is more expensive for me than to buy the remaining VI upgrades individually.


    VI instruments canā€™t be bought any longer.

    I meant that I have some of the libraries as VI instruments and the UI is (sometimes) showing the cross grade price. However, the studio package bundle price calculation does not probably work, because it shows a larger price than the libraries I am missing. I suspect this bug is related to the fact that I own synchroni-zed plucked instruments bundle, and I cannot use the concert guitar and upright bass anymore (this really needs to be fixed asap!). I think that their system does not understand that I should own the individual versions of these two missing libraries and is counting them to the package price or something.