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  4. Sill got: There was an error on getting the data from the server

  • Sill got: There was an error on getting the data from the server

    1859981
    1859981
    last edited
    last edited

    Can anyone help me?

    Vienna Assistant (ver 1.2.450) is not working for me. The are the steps:

    1. After open VA, program is checking services, Authorizing, logging into my account via browser, loading products and finally a got the message:
    2. "There was an error on getting the data from the server. Please tray logging in again

    I have Bitdefender AV and I add VA to white list, to exceptions, finally even Bitdefender was turned off and I still have message : There was an error on getting the data from the server

    Any idea?
  • Andreas8420A
    VSL Team
    Andreas8420A

    Hi! That message usually comes up if something is blocking the VA off. Could it be a browser or a specific browser plugin?

    Please try to log in via a different browser to see if that makes a difference. Best, Andreas

    VSL Team | Product Specialist & Media Editing
  • 2
    2

    I Got A Same Problem. I Tried To Log In In Opera GX And Google Chrome, and It Din't Work

    If Vienna Assistant Din't Work For Me

    TRY PLAN B. VSL PLUGINS ON KONTAKT 7 AND NATIVE ACCESS