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  4. Sill got: There was an error on getting the data from the server

  • Sill got: There was an error on getting the data from the server

    1859981
    1859981
    last edited
    last edited

    Can anyone help me?

    Vienna Assistant (ver 1.2.450) is not working for me. The are the steps:

    1. After open VA, program is checking services, Authorizing, logging into my account via browser, loading products and finally a got the message:
    2. "There was an error on getting the data from the server. Please tray logging in again

    I have Bitdefender AV and I add VA to white list, to exceptions, finally even Bitdefender was turned off and I still have message : There was an error on getting the data from the server

    Any idea?
  • Andreas8420A
    VSL Team
    Andreas8420A

    Hi! That message usually comes up if something is blocking the VA off. Could it be a browser or a specific browser plugin?

    Please try to log in via a different browser to see if that makes a difference. Best, Andreas

    VSL Team | Product Specialist & Media Editing
  • 2
    2

    I Got A Same Problem. I Tried To Log In In Opera GX And Google Chrome, and It Din't Work

    If Vienna Assistant Din't Work For Me

    TRY PLAN B. VSL PLUGINS ON KONTAKT 7 AND NATIVE ACCESS
  • PaulP
    VSL Team
    PaulP

    Hi,

    Thanks for reporting.

    This is very rare, and we will need to learn more about your setup and specific situation to help.

    Please get in touch with us directly: support@vsl.co.at

    Paul Kopf Product Manager VSL
  • 2
    2

    I'm having identical problem to OP on Windows 11. I've already sent an email but thought it would be useful to flag that it's the same issue.


    Vienna Assistant (ver 1.2.461) not working. This is what I see.

    1. Open VA
    2. Checking services
    3. Loading products...
    4. There was an error on getting the data from the server. Please try logging in again.
    5. Click Ok
    6. Click Log in - Waiting for authentication
    7. Loading products, loop back to 3

    I had Norton on my machine which I have uninstalled and reverted to Windows security. I've added Vienna Assistant and Vienna Assistant Installhelper to Allow apps to communicate through Windows Defender Firewall. I'm still getting the same result though.

    Thanks for your help!
  • 2
    2

    I am getting this same error. Logged in via Edge. Same process as 2's.

  • 2
    2

    Hello,

    I also have same problem.

    I use Brave, and also deactivated shields, but dosen't work.

    I attach here photo,

    Hope will have any solution soon!
  • 2
    2

    Hi, I have the same problem!
    The VA (1.2.465) seems to login OK, but during the "Loading Products..." stage, I get that error:
    "There was an error on getting the data from the server. Please try logging in again."

    I used Malwarebytes as AntiVirus, but the error happens even when its OFF!

    This is extremely frustrating!
  • BenB
    VSL Team
    BenB

    Please try again now. I should have fixed all broken accounts created in the past two days. If you still experience this issue please let me know and I'll check your account! Sorry for the inconvinience.

    Ben@VSL | IT & Product Specialist
  • 2
    2
    @Ben said:

    Please try again now. I should have fixed all broken accounts created in the past two days. If you still experience this issue please let me know and I'll check your account! Sorry for the inconvinience.

    Hello,

    I'm just getting a new music PC up and running, and I am also experiencing the "error getting data from the server" issue. I've allowed the app in my firewall, followed a link in the online FAQ (which directed me to https://api.vsl.co.at/auth/ in order to log out of VSL services), tried various other things, but nothing is working.

    Any help would be appreciated.

    Many thanks,

    Pete
  • BenB
    VSL Team
    BenB
    @274117 said:
    @Ben said:

    Please try again now. I should have fixed all broken accounts created in the past two days. If you still experience this issue please let me know and I'll check your account! Sorry for the inconvinience.


    Hello,


    I'm just getting a new music PC up and running, and I am also experiencing the "error getting data from the server" issue. I've allowed the app in my firewall, followed a link in the online FAQ (which directed me to https://api.vsl.co.at/auth/ in order to log out of VSL services), tried various other things, but nothing is working.


    Any help would be appreciated.


    Many thanks,


    Pete

    Hi Pete!

    Please try again, it should work now.

    Ben@VSL | IT & Product Specialist
  • 2
    2

    Brilliant, thanks so much Ben. It's working now.

    All the best,

    Pete