Vienna Symphonic Library Forum
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  • C
    C

    Hi Paul

    To provide an update, I've just tested downloading a file of comparable size from another company based in Austria and it was downloaded and installed in about 40 seconds.

    Regards

    Stewart
  • C
    C

    Well that's now more than 13 hours since I sent through the requested support file and more than 13 hours of trying to download a file of only 288.91MB - still without success.

    I have only persisted because at times the download has made it (after hours) to showing only about 10 minutes remaining - right before it drops out again. If I can just get this ####### file, I guarantee I will never bother this company about any other product ever again.
  • PaulP
    VSL Team
    PaulP

    HI CDimidius, 

    Just sent it to your registered email address with wetransfer, both Win and Mac versions. 

    Hope that works! There will be more updates, and we're looking into better options. 

    Enjoy your weekend!

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • K
    K

    Hi, I'm new to vienna and currently face the same problem -- Download vienna assistant extremely slow and then try to download synchron piano player at average 25kB/s (And always got network error). I'm at Hong Kong and has no problem on downloading other super large files like Steam games. I wonder how long would I take to download piano libraries.

    VSLU0020SupportU0020File_2023-08-23.zip-1698405161903-h3iqu.zip
  • PaulP
    VSL Team
    PaulP

    Hi katzzz, 

    I just sent you download links with wetransfer to your registered email address, that will work. 

    Our library files are torrent files, those will be much faster. 

    Best,
    Paul 

    Paul Kopf Product Manager VSL
  • BillB
    BillB

    Be sure to download to a SSD; I've found it makes a big difference.

    Dorico, Notion, Sibelius, StudioOne, Cubase, Staffpad VE Pro, Synchon, VI, Kontakt Win11 x64, 64GB RAM, Focusrite Scarlett 18i20, August Forster 190
  • M
    M

    I have the same problem. Slight precision in my case: library downloads are acceptable at +/- 2mb/s. Just the software downloads are unbearably slow. Average 45kb/s.

    I did have one day when it went fine, at +/- 1.5Mb/s. I suspect the torrent protocol may not be exactly suitable for software distribution...

    It's a shame really, as i actually like the Vienna assistant software.

     
  • S
    S

    Hi, I'm from Japan and also I have the same problem.

    In my case, I tried to DL Vienna Ensemble 7 (ver 7.3.3388) any number of times via Vienna Assistant (of course  the newest version) and always got network error (roughly it always stops at about 80% to 90%) in the end.

    Can you send me a link to download it for sure?

    And I have the other question; Is it possible to download from the continuation of the disconnect, or if not currently possible, could you update the application so that it can be done in the future?

    I think many applications from other companies (not just music content) seem to be able to do this.

    If this could be done, I think it would further improve the usability of the application.

    I also love and use VSL's content, so it would be great if you would consider this.

    Regards
  • Andreas8420A
    VSL Team
    Andreas8420A

    @Mxvb 

    >> I suspect the torrent protocol may not be exactly suitable for software distribution...

    > Software installers are not distributed via torrent protocol.

    VSL Team | Product Specialist & Media Editing
  • PaulP
    VSL Team
    PaulP

    Hi sgt_gunsaw, 

    I sent you an alternative download link via PM. Hope that works!

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • C
    C

    Hi there,

    I'm having terrible problems reverting to MIR Pro 3D 3325 MAC I can only get 17KB/s from VSL - it's goiung to take 5 hours to download 280mb - I am really regrtting upgrading.

    I have to revert because MIRacle presets are messed up running 3636 - recall presets with 50% modulation - turning the mix into a psychadelic modulated nightmare.

    Bummer.

    Christian
  • PaulP
    VSL Team
    PaulP

    Hi Christian,

    Sorry to hear about these troubles.

    Just sent you a link via PM that provides you with an alternative link to the Mac version of 3325.

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • rACR
    rACR

    I'll add to the Southern Hemisphere problem - I'm in Australia and have been downloading Synchron Prime, Synchron Brass and Synchron Woodwinds for about 28 hours.

    The max speed has been 1.1 Mbps. Not really nice, with EastWest [the only other sizeable downloads I make] I usually get up to 8Mbps.

    I do hope that VSL can improve their download speeds for us far away users 😊

    Just a beginner
  • PaulP
    VSL Team
    PaulP

    Hi rAC,

    We're discussing a few solutions here, hope we can get those in place soon.

    Thanks for your patience, I know it's hard to wait for those nice sounds.

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • 2
    2

    Hello!

    I'm facing the same issues. First time it took me like three actual days to download the purchase. I thought "well, maybe it's local issue or time of the year", but now I have the very same problem.

    No other lib has the same issues. Why is there no solution still?

    Is there any option to overcome this problem? It takes ages to download a single lib.