Hi Paul

Thanks for your response.

I am downloading on a mac mini (2018, 3.2GHz 6-Core i7 with 64GB) that is dedicated for VEPro Server (and the plugins I run with it). I am in Australia but usually have no problem downloading large files from sites around the world (Spitfire, IK Multimedia, Native Instruments, EastWest, etc).

I last updated to v7.1.1406 when it came out and multiple attempts to download a more recent update via the pop-up notice that appears at start-up have been unsuccessful (very slow and ultimately resulting in a notice saying, 'Could not retrieve update information' and 'Connection closed').

Vienna Assistant has now eventually downloaded and installed. I am attempting to download a VEPro 7 update which is up to about 55MB / 288.91MB with about 02:37:00 estimated as remaining.

Regards

Stewart

Hi Stewart, 

My colleagues are too shy to post, but we're looking into this. 

Can you please create a support file in your Vienna Assistant and send it to us? support@vsl.co.at, with a quick link to this thread. 

Thanks, 
Paul

Hi Paul

I sent the email, support file and link to this thread 7 hours ago.  I am aware of the timezone differences and look forward to your response in due course.

In the meantime, I have been continually attempting to download the VEPro 7 update through Vienna Assistant. It is downloading at about 21kB/s and ultimately drops out with a message 'Network Error', sometimes after hours of downloading. Clicking the retry button starts the download from the beginning again and again.

Regards

Stewart

Hi Paul

To provide an update, I've just tested downloading a file of comparable size from another company based in Austria and it was downloaded and installed in about 40 seconds.

Regards

Stewart

Well that's now more than 13 hours since I sent through the requested support file and more than 13 hours of trying to download a file of only 288.91MB - still without success.

I have only persisted because at times the download has made it (after hours) to showing only about 10 minutes remaining - right before it drops out again. If I can just get this ####### file, I guarantee I will never bother this company about any other product ever again.

HI CDimidius, 

Just sent it to your registered email address with wetransfer, both Win and Mac versions. 

Hope that works! There will be more updates, and we're looking into better options. 

Enjoy your weekend!

Best, 
Paul

Hi katzzz, 

I just sent you download links with wetransfer to your registered email address, that will work. 

Our library files are torrent files, those will be much faster. 

Best,
Paul 

Be sure to download to a SSD; I've found it makes a big difference.

I have the same problem. Slight precision in my case: library downloads are acceptable at +/- 2mb/s. Just the software downloads are unbearably slow. Average 45kb/s.

I did have one day when it went fine, at +/- 1.5Mb/s. I suspect the torrent protocol may not be exactly suitable for software distribution...

It's a shame really, as i actually like the Vienna assistant software.

@Mxvb 

>> I suspect the torrent protocol may not be exactly suitable for software distribution...

> Software installers are not distributed via torrent protocol.

Hi sgt_gunsaw, 

I sent you an alternative download link via PM. Hope that works!

Best, 
Paul

Hi there,

I'm having terrible problems reverting to MIR Pro 3D 3325 MAC I can only get 17KB/s from VSL - it's goiung to take 5 hours to download 280mb - I am really regrtting upgrading.

I have to revert because MIRacle presets are messed up running 3636 - recall presets with 50% modulation - turning the mix into a psychadelic modulated nightmare.

Bummer.

Christian

Hi Christian,

Sorry to hear about these troubles.

Just sent you a link via PM that provides you with an alternative link to the Mac version of 3325.

Best,
Paul

I'll add to the Southern Hemisphere problem - I'm in Australia and have been downloading Synchron Prime, Synchron Brass and Synchron Woodwinds for about 28 hours.

The max speed has been 1.1 Mbps. Not really nice, with EastWest [the only other sizeable downloads I make] I usually get up to 8Mbps.

I do hope that VSL can improve their download speeds for us far away users 😊

Hi rAC,

We're discussing a few solutions here, hope we can get those in place soon.

Thanks for your patience, I know it's hard to wait for those nice sounds.

Best,
Paul

Hello!

I'm facing the same issues. First time it took me like three actual days to download the purchase. I thought "well, maybe it's local issue or time of the year", but now I have the very same problem.

No other lib has the same issues. Why is there no solution still?

Is there any option to overcome this problem? It takes ages to download a single lib.