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  • Vienna Assistent installation failed

    R
    R

    Hi there,

    I need some help with the installation of the Vienna Assistent.

    I had it already installed and everything was running fine. Today, I wanted to update the Vienna Assistent and during the installation process I was asked to grant access to - I believe - the document folder. At that time, I was unfortunately not aware of that it came from VA, so I declined the access.

    Now I have the problem that any other installation try results in an error as shown in the attached screenshot. So then I tried to remove the VA application into the trash bin, and reinstall again, but it results in the same error. So currently I am stuck somewhere in the installation process and probably need to clean up anything on my hard drive or grant somewhere the missing authorizations.

    I am working on macOS Ventura Version 13.2

    Any idea is appreciated - thanks in advance.

    Kind regards,
    RaPaSa

    Image
  • ErisnoE
    VSL Team
    ErisnoE

    Hi Ralf,

    You can access the settings in your Mac's System Preferences.
    Go to Privacy & Security > Files and Folders > check everything under Vienna Assistant.

    All the best,
    Erik

    Image

    Support Team | VSL Content Creator
  • R
    R

    Hi Erik,

    thanks for this hint.
    Under Privacy & Security I am now able to find the settings - all of them are checked.
    So I tried the update again, but still get the same error message. Also after restarting the MacBook.
    I am not sure what Vienna Assistant is checking or missing during the installation process. Are there any installation logs available that I can share for further analysis?

    Kind regards,
    RaPaSa

    Image
  • R
    R

    Hi Erik,

    thanks a lot for your support today - and that even on Sunday. I really appreciate the VSL support.
    The solution was: within data protection and security -> look for installation program and check if download folder is enabled. In my case it was disabled, so enabling it solved the issue and installation run smoothly as I am used to it,

    Kind regards,
    RaPaSa
  • BenB Ben moved this topic from General & Hardware on
  • C
    C
    @RaPaSa said:
    within data protection and security -> look for installation program and check if download folder

    I'm experiencing the same issue. Can't seem to find what you're referring to here. Mind uploading a screen shot? Thanks!
  • R
    R

    Hi @christerdk
  • R
    R

    Hi @christerdk,

    I referred to the screenshot I attached above. Here it is again:

    The path within MacOS is:

    • German: "Datenschutz & Sicherheit" = engl. "data protection & security"
    • then look for "Vienna Assistant" in your programs
    • within Vienna Assistant: enable "Download folder" (= German: "Downloads-Folder")

    Hope, this helps for you as well.