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  4. [SOLVED] Vienna Assistant miscalculating drive space - crashes.

  • [SOLVED] Vienna Assistant miscalculating drive space - crashes.

    C
    C

    I am trying to install the synchron CFX using the new Vienna Assistant. I am installing to an external ssd drive with ample space available. However, after downloading a significant amount of data the Assistant shows that there is not enough space- so stops. Then I have to start all over again and redownload everything from the beginning. Is it a known glitch??
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Not a known glich... the forum would be flooded with complaints.

    Please send us some screenshots of your settings and messages and some basic information about your system: support@vsl.co.at

    We will take a look.

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • C
    C

    Thank you Paul, I have been in contact with Johannes from support already. However, I ended up getting it sorted by just deleting everything and starting over. I think a file may have been corrupted? So now  the CFX is installed - now I just need to figure out how to convert my existing Bosendorfer and Steinway libraries.... 
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Carlspost,

    Thanks for the update.

    Other Synchron Pianos: Same procedure.

    You can also delete your old eLicenser sample content conveniently, best AFTER successful download and installation of the iLok sample content.

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • C
    C

    Thank Paul,

    However, despite having my eLicenser plugged in and being logged in with the Vienna Assistant, when I do a search and find my previously purchased libraries (ie Bosendorfer Imperial and  Steinway D-274) there is only a link to "Open Shop" and the microphones all say there is no 'active license".....
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Looks like you have not converted your existing licenses to iLok yet. 

    I have done that for you. Please refresh the Vienna Assistant, does it work now?

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • C
    C

    Yes.. Awesome, I see them now under 'Not Installed".  Thank you Paul!

    I didn't realize I could do this yet as I was waiting for a notification as part of the staggered roll-out. However, much appreciated. :)
  • PaulP Paul moved this topic from Synchron Series on