[SOLVED] Vienna Assistant miscalculating drive space - crashes.

[Carlspost]

I am trying to install the synchron CFX using the new Vienna Assistant. I am installing to an external ssd drive with ample space available. However, after downloading a significant amount of data the Assistant shows that there is not enough space- so stops. Then I have to start all over again and redownload everything from the beginning. Is it a known glitch??

[Paul]

Hi, 

Not a known glich... the forum would be flooded with complaints.

Please send us some screenshots of your settings and messages and some basic information about your system: support@vsl.co.at

We will take a look.

Best, 
Paul

[Carlspost]

Thank you Paul, I have been in contact with Johannes from support already. However, I ended up getting it sorted by just deleting everything and starting over. I think a file may have been corrupted? So now  the CFX is installed - now I just need to figure out how to convert my existing Bosendorfer and Steinway libraries.... 

[Paul]

Hi Carlspost,

Thanks for the update.

Other Synchron Pianos: Same procedure.

You can also delete your old eLicenser sample content conveniently, best AFTER successful download and installation of the iLok sample content.

Best,
Paul

[Carlspost]

Thank Paul,

However, despite having my eLicenser plugged in and being logged in with the Vienna Assistant, when I do a search and find my previously purchased libraries (ie Bosendorfer Imperial and  Steinway D-274) there is only a link to "Open Shop" and the microphones all say there is no 'active license".....

[Paul]

Hi, 

Looks like you have not converted your existing licenses to iLok yet. 

I have done that for you. Please refresh the Vienna Assistant, does it work now?

Best, 
Paul

[Carlspost]

Yes.. Awesome, I see them now under 'Not Installed".  Thank you Paul!

I didn't realize I could do this yet as I was waiting for a notification as part of the staggered roll-out. However, much appreciated. :)