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  4. [SOLVED] VEP7 - Consistant crash on create new instance

  • [SOLVED] VEP7 - Consistant crash on create new instance

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    We just installed a new server. It's a greenfield Windows 10 Enterprise installation with VEP 7.0.1120 installed. Straight away when we try to create a new instance VEP crashes.

    Video: https://vimeo.com/680018128

    eLicenser Control Center: v 6.12.8.3304

    System specs:

    • HPE ProLiant DL560 Gen8
    • 4x Intel(R) Xeon(R) CPU E5-4620 @ 2.20GHz (4 x 8 = 32-cores total)
    • 768GB RAM
    • Windows 10 Enterprise (10.0.19044 Build 19044) x64

    Graphics adapter:

    • Matrox G200 (onboard graphics)


    VSL Pro app log:

    2022-02-21 14:02:08.081 INFO  [2156] [VESplashScreen::updateMessage@90] VESplashScreen: Initializing...

    2022-02-21 14:02:18.629 INFO  [2156] [VESplashScreen::updateMessage@90] VESplashScreen: Scanning licenses...

    2022-02-21 14:02:18.663 INFO  [2156] [VESplashScreen::updateMessage@90] VESplashScreen: Loading Vienna MIR Pro data...

    2022-02-21 14:02:19.528 INFO  [2156] [VESplashScreen::updateMessage@90] VESplashScreen: Loading integrated plugin support...

    2022-02-21 14:02:20.248 INFO  [2156] [VESplashScreen::updateMessage@90] VESplashScreen: Scanning plugins...

    2022-02-21 14:02:34.405 INFO  [2156] [VESplashScreen::updateMessage@90] VESplashScreen: Starting Vienna Ensemble Pro...

     

    Could this have something to do with the (onboard) graphics adapter? I think it does support DirectX but no OpenGL? And is there a crash-log / stack dump somewhere that I can sent you guys?
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    Ok, the issue is caused by the onboard GPU. After inserting a more advanced graphics card in one of the PCI-E slot the crash is gone.

    Case closed.