Vienna Symphonic Library Forum
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  1. Home
  2. Sample Libraries
  3. Synchron Series
  4. MISSION COMPLETED: Moving from eLicenser to iLok
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    @Paul said:

    Hi musicman691, 

    Please confirm that you are working with Vienna Assistant 1.0.129 (lower left corner). 

    I cannot reproduce this here.... It would be very good to have your screenshots illustrating your findings, also as "proof" for our developers: support@vsl.co.at

    Best, 
    Paul

    Unfortunately I don't have anything that needs updating so I can't provide you with screenshots. What specific shots do you need/want? Can't show the activity monitor circling in the gui with a still shot and I don't have the ability to do a movie. I checked my security setting in OSX and I have it set to allow install from everywhere. And yes I am running 1.0.129.

     

    Am surprised this can't be reproduced on your end. It's not just one time that it happened but everytime since the Assistant went to silent install. I've seen issues before with installers that do silent install on my machine; and thankfully those installers allow a choice of silent or regular install. I'm thinking given what I'm seeing that it's the silent install messing things up.

    Sorry that you're having the same problem I'm having but also glad to know it's not just me. I don't look at the page you show but another one and it shows the circular thing that looks like a dot chasing itself in a circle. My troubles started when they went to silent install on Vienna Assistant. Major thing I don't like is the Assistant auto-updating when it starts.
  • PaulP
    VSL Team
    PaulP

    Hi guys, 

    I wonder if this helps, please give it a try: 

    1) Uninstall your VSL software with the Vienna Assistant

    2) Install the software with the Vienna Assistant again. 

    This should remove and update everything like it should have right away. 

    Please let me know if this worked. 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
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    @Paul said:

    Hi guys, 

    I wonder if this helps, please give it a try: 

    1) Uninstall your VSL software with the Vienna Assistant

    2) Install the software with the Vienna Assistant again. 

    This should remove and update everything like it should have right away. 

    Please let me know if this worked. 

    Best, 
    Paul

    Do you mean uninstall and reinstall the sample libraries as well? That's not a good thing. You're missing the problem - this started when silent install happened.

     

    edit:

    I just tried this with the Synchron Player and it still hung up. Thankfully the installer was downloaded. Had to do a force quite because I got an 'application not responding" message when clicking on the OSX Dock.
  • M
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    The saga with Vienna Assistant grows. Tried uninstalling s/w from the Vienna Assistant and it won't uninstall. Oh it starts but never completes the task. Verified by going to my Applications folder and can still open the different s/w. Have to do the uninstall using the uninstaller that the installer installs. Now when I go to install something from the Assistant I get the SSBD - spinning beachball of death.

    This is NOT good and needs to be fixed.

    And yes I have a fresh install of Vienna Assistant.
  • PaulP
    VSL Team
    PaulP

    Hi musicman691,

    Please contact me via support@vsl.co.at or PM, I'd like to take a closer look at this. 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
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    @Paul said:

    Hi musicman691,

    Please contact me via support@vsl.co.at or PM, I'd like to take a closer look at this. 

    Best, 
    Paul

    Just sent you an email. This is frustrating and it appears I'm not the only one with this issue.
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Not sure if that comes across on this beautiful sunday, but I'm really doing my best to help. 

    Already discussing this with our developers. 

    Thanks for your patience. 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
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    B
    It's appreciated Paul! Even with the latest Vienna assistant, VEPro for Ilok still won't load my DP projects, it says VE MAS presets are missing. So I'm still using the elicenser version. Hoping a solution comes soon. Thanks again for your efforts. I know you are working very hard these days!
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    @Paul said:

    Hi, 

    Not sure if that comes across on this beautiful sunday, but I'm really doing my best to help. 

    Already discussing this with our developers. 

    Thanks for your patience. 

    Best, 
    Paul

    Your help is appreciated but something like this should have been caught in testing.
  • S
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    Hi,

    I tried the steps you suggested, but I'm not able to uninstall anything from Vienna Assistant. It starts the uninstall process, then hangs. I did a fresh install of Vienna Assistant as well, same results. It looks like it's the same problem as musicman691 described. 

    From what I can see, Vienna Assistant hangs when trying to install to /Library/ folder, like the installer is waiting for permission to install to this folder or something.

    Thanks for helping sorting this out. I'm sending an email to support just in case.

    Stein Tore

    @Paul said:

    Hi guys, 

    I wonder if this helps, please give it a try: 

    1) Uninstall your VSL software with the Vienna Assistant

    2) Install the software with the Vienna Assistant again. 

    This should remove and update everything like it should have right away. 

    Please let me know if this worked. 

    Best, 
    Paul
  • M
    M
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    last edited

    @Paul said:

    Hi guys, 

    I wonder if this helps, please give it a try: 

    1) Uninstall your VSL software with the Vienna Assistant

    2) Install the software with the Vienna Assistant again. 

    This should remove and update everything like it should have right away. 

    Please let me know if this worked. 

    Best, 
    Paul

    Stein: Ran into the same problem you're having with uninstalling from Vienna Assistant. What I had to do was to uninstall each piece of software using the uninstaller that was installed when each program was installed. I have a support case in with VSL Support. The case number is 451526 - you may want to refer to that when writing to support.

    I uninstalled everything except for Epic Orchestra. Got a fresh download of Vienna Assistant and proceeded through the install and it hung up and had to force quit. Had to manually install everything.

    There's actually 2 places things get installed to. One is Library/VSL and the other is the Applications folder. I don't know if there's a prefs folder that gets stuff installed to. And I have OSX security set to install from anywhere so that's not the holdup.
  • PaulP
    VSL Team
    PaulP
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    Hi,

    Please restart your Vienna Assistant, these bugs are now fixed with the new Vienna Assistant v 1.0.133!
    Find the changelog right here.

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
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    Working perfectly now.

    Thanks Paul and the development team.
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    Is it possible to move the installed players, VEPro, VEPro Server and ViPro programs to a sub-folder in OSX Applications? If I do that then Vienna Assistant doesn't see them and thinks they aren't installed. I'm trying to neaten up my Applications folder and have been able to do what I want with other programs.
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Hm, that's the first time I have seen that question... I actually don't know, but I don't see what speaks against it. 
    I guess the next time you install an update, it will be installed into separate folders in your Applications folder again, Mac standard. 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
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    @Paul said:

    Hi, 

    Hm, that's the first time I have seen that question... I actually don't know, but I don't see what speaks against it. 
    I guess the next time you install an update, it will be installed into separate folders in your Applications folder again, Mac standard. 

    Best, 
    Paul

    I do know there are a lot of programs that will allow installation into whatever folder you want on a Mac. Oh well - it was worth a try.
  • PaoloTP
    PaoloTP

    I can't find if this has been already explained, but – how can one install Synchron Strings I Optimized, on iLok? I can't see them in Vienna Assistant.

    Paolo
  • M
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    Hi Paolo, I see them in the chapter Synchron Series, the same chapter, where Synchron Strings I is. I give you a screenshot.

    Image
  • PaoloTP
    PaoloTP
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    @MMKA said:

    Hi Paolo, I see them in the chapter Synchron Series, the same chapter, where Synchron Strings I is. I give you a screenshot.

    Thank you, MMKA. Now I see it in my VA.

    Paolo
  • S
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    Paul, Ben, and VSL:

    After giving it a while, I'm happy to say that - for me - the process of switching from e-Licenser to iLok went completely uneventful for me.  

    Downloading was a breeze, installation was straightforward enough, nothing glitched out or gave me a heart attack.  The only possible hiccup is a potential bug/performance issue with VEP7 post i-Lok change (which I've sent a support ticket for and may or may not be unrelated to the iLok switch).  Everything else has gone swimmingly as far as I can tell.

    Thank you for taking your time with this and executing it with patience and diligence.  I know it hasn't gone as smoothly for everyone, but I think it's important to hear of the successes along with the stumbles.

    - Sam