Vienna Symphonic Library Forum
Forum Statistics

196,878 users have contributed to 43,040 threads and 258,476 posts.

In the past 24 hours, we have 7 new thread(s), 27 new post(s) and 64 new user(s).

  1. Home
  2. Sample Libraries
  3. Synchron Series
  4. MISSION COMPLETED: Moving from eLicenser to iLok
  • PaulP
    VSL Team
    PaulP

    Hi musicman691,

    Please contact me via support@vsl.co.at or PM, I'd like to take a closer look at this. 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M
    last edited
    last edited

    @Paul said:

    Hi musicman691,

    Please contact me via support@vsl.co.at or PM, I'd like to take a closer look at this. 

    Best, 
    Paul

    Just sent you an email. This is frustrating and it appears I'm not the only one with this issue.
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Not sure if that comes across on this beautiful sunday, but I'm really doing my best to help. 

    Already discussing this with our developers. 

    Thanks for your patience. 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • B
    B
    It's appreciated Paul! Even with the latest Vienna assistant, VEPro for Ilok still won't load my DP projects, it says VE MAS presets are missing. So I'm still using the elicenser version. Hoping a solution comes soon. Thanks again for your efforts. I know you are working very hard these days!
  • M
    M
    last edited
    last edited

    @Paul said:

    Hi, 

    Not sure if that comes across on this beautiful sunday, but I'm really doing my best to help. 

    Already discussing this with our developers. 

    Thanks for your patience. 

    Best, 
    Paul

    Your help is appreciated but something like this should have been caught in testing.
  • S
    S
    last edited
    last edited

    Hi,

    I tried the steps you suggested, but I'm not able to uninstall anything from Vienna Assistant. It starts the uninstall process, then hangs. I did a fresh install of Vienna Assistant as well, same results. It looks like it's the same problem as musicman691 described. 

    From what I can see, Vienna Assistant hangs when trying to install to /Library/ folder, like the installer is waiting for permission to install to this folder or something.

    Thanks for helping sorting this out. I'm sending an email to support just in case.

    Stein Tore

    @Paul said:

    Hi guys, 

    I wonder if this helps, please give it a try: 

    1) Uninstall your VSL software with the Vienna Assistant

    2) Install the software with the Vienna Assistant again. 

    This should remove and update everything like it should have right away. 

    Please let me know if this worked. 

    Best, 
    Paul
  • M
    M
    last edited
    last edited

    @Paul said:

    Hi guys, 

    I wonder if this helps, please give it a try: 

    1) Uninstall your VSL software with the Vienna Assistant

    2) Install the software with the Vienna Assistant again. 

    This should remove and update everything like it should have right away. 

    Please let me know if this worked. 

    Best, 
    Paul

    Stein: Ran into the same problem you're having with uninstalling from Vienna Assistant. What I had to do was to uninstall each piece of software using the uninstaller that was installed when each program was installed. I have a support case in with VSL Support. The case number is 451526 - you may want to refer to that when writing to support.

    I uninstalled everything except for Epic Orchestra. Got a fresh download of Vienna Assistant and proceeded through the install and it hung up and had to force quit. Had to manually install everything.

    There's actually 2 places things get installed to. One is Library/VSL and the other is the Applications folder. I don't know if there's a prefs folder that gets stuff installed to. And I have OSX security set to install from anywhere so that's not the holdup.
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    Please restart your Vienna Assistant, these bugs are now fixed with the new Vienna Assistant v 1.0.133!
    Find the changelog right here.

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M

    Working perfectly now.

    Thanks Paul and the development team.
  • M
    M

    Is it possible to move the installed players, VEPro, VEPro Server and ViPro programs to a sub-folder in OSX Applications? If I do that then Vienna Assistant doesn't see them and thinks they aren't installed. I'm trying to neaten up my Applications folder and have been able to do what I want with other programs.
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Hm, that's the first time I have seen that question... I actually don't know, but I don't see what speaks against it. 
    I guess the next time you install an update, it will be installed into separate folders in your Applications folder again, Mac standard. 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M
    last edited
    last edited

    @Paul said:

    Hi, 

    Hm, that's the first time I have seen that question... I actually don't know, but I don't see what speaks against it. 
    I guess the next time you install an update, it will be installed into separate folders in your Applications folder again, Mac standard. 

    Best, 
    Paul

    I do know there are a lot of programs that will allow installation into whatever folder you want on a Mac. Oh well - it was worth a try.
  • PaoloTP
    PaoloTP

    I can't find if this has been already explained, but – how can one install Synchron Strings I Optimized, on iLok? I can't see them in Vienna Assistant.

    Paolo
  • M
    M

    Hi Paolo, I see them in the chapter Synchron Series, the same chapter, where Synchron Strings I is. I give you a screenshot.

    Image
  • PaoloTP
    PaoloTP
    last edited
    last edited

    @MMKA said:

    Hi Paolo, I see them in the chapter Synchron Series, the same chapter, where Synchron Strings I is. I give you a screenshot.

    Thank you, MMKA. Now I see it in my VA.

    Paolo
  • S
    S

    Paul, Ben, and VSL:

    After giving it a while, I'm happy to say that - for me - the process of switching from e-Licenser to iLok went completely uneventful for me.  

    Downloading was a breeze, installation was straightforward enough, nothing glitched out or gave me a heart attack.  The only possible hiccup is a potential bug/performance issue with VEP7 post i-Lok change (which I've sent a support ticket for and may or may not be unrelated to the iLok switch).  Everything else has gone swimmingly as far as I can tell.

    Thank you for taking your time with this and executing it with patience and diligence.  I know it hasn't gone as smoothly for everyone, but I think it's important to hear of the successes along with the stumbles.

    - Sam
  • V
    V

    I have a VSL library (Synchron Piano D-274) with the eLicenser license that I use in a laptop with the eLicenser dongle (from time to time I have to use it offline, and I like the convenience of the dongle). I am now considering to buy another synchron piano library (the Yamaha CFX), and that will of course come with the current iLok licensing.

    My question is: can I have both systems installed in the same computer (not simultaneously, of course)? Run the d-274 with the eLicenser dongle and the CFX with the iLok system?
  • M
    M
    last edited
    last edited

    @Vagfilm said:

    I have a VSL library (Synchron Piano D-274) with the eLicenser license that I use in a laptop with the eLicenser dongle (from time to time I have to use it offline, and I like the convenience of the dongle). I am now considering to buy another synchron piano library (the Yamaha CFX), and that will of course come with the current iLok licensing.

    My question is: can I have both systems installed in the same computer (not simultaneously, of course)? Run the d-274 with the eLicenser dongle and the CFX with the iLok system?

    Why not just transfer the eLicenser asset over to your iLok?
  • V
    V
    last edited
    last edited

    @musicman691 said:

    Why not just transfer the eLicenser asset over to your iLok?
    I already did that, but in a separate computer. Thus, I have a music-only laptop that is able to run the d274 offline with a dongle, and a work laptop that runs the ilok 274 (whenever I don't have the music laptop with me). I know that you can't have the SAME license on ilok and eLicenser on the same machine. But I am not sure what happens with two different licenses on the same machine: can you have one under eLicenser and the other one for a different library running on iLok?
  • M
    M
    last edited
    last edited

    @musicman691 said:

    Why not just transfer the eLicenser asset over to your iLok?
    I already did that, but in a separate computer. Thus, I have a music-only laptop that is able to run the d274 offline with a dongle, and a work laptop that runs the ilok 274 (whenever I don't have the music laptop with me). I know that you can't have the SAME license on ilok and eLicenser on the same machine. But I am not sure what happens with two different licenses on the same machine: can you have one under eLicenser and the other one for a different library running on iLok? I still don't understand the problem. Are you saying you want to have the license on 2 different computers at the same time? If so why worry about having them on the same machine? Your description isn't all that clear on exactly what you are trying to do. Or don't you want to move the iLok between machines? The iLok license moves with the iLok.