Hi:

Congratulations on the move VSL - this looks like a complex process, which you've clearly put a lot of thought into. Of course there are going to be edge cases - but I have faith that you're doing your best by your customers!

I have a few questions that I can't find the answers to in the extensive documentation ;-)

1. I'm currently setting up an additional system to work alongside my existing systems, and have just ordered some additional VI licenses (through Best Service) for this. Will I be able to license these onto eLicenser, so as to maintain compatibility with my existing systems?
2. If not, what are the implications for upgrading only one system to iLok? Can I seamlessly exchange projects between an iLok-enabled system and an eLicenser-enabled system?
3. If not, what are the minimum system requirements for iLok-enabled systems? I'm running on macOS 10.14 Mojave at present;
4. I used Vienna Ensemble 6 (NOT Pro) - is this transitioned to iLok, or is it discontinued with the Pro version of 6?

Thanks!

I have now spent days trying to make this transition from eLicenser to iLok, and it still doesn't work. I've watched every video...read endless posts, etc.

I've downloaded my libraries...I have the latest software...all my iLok licenses are on my iLok dongle...Vienna Assistant shows all libraries as 'Installed'.

I open Synchron Player in a new empty Logic session....meaning nothing there that could possibly be impacting the Synchron Player...and there is no content...not a single library.

Does anyone know how to fix this? Is it fixable?

This transition was not ready. So frustrating.

Why not test it first with the standalone player?

Thanks for the reply and suggestion Bill, but I did try that...same scenario. No content.

And you did activate your libraries in iLok? (Sorry to ask :) )

I have not received the email yet, even though I just purchased Synchron WW a few weeks ago.

When will I get it?

Thanks a 2nd time Bill, and don't be sorry...I've learned the hard way over many years...there are no dumb suggestions.

In this case, yes, all my licenses are sitting (seemingly) happily on an iLok dongle.

Having them on the iLok is one thing, but activating them is a separate step, which is why I asked :)

@belkina said:

I have not received the email yet, even though I just purchased Synchron WW a few weeks ago.

When will I get it?

Hi Alan, I think you need to have made a purchase after the change over to get the green light, otherwise it could be a few weeks.

Yes, I understand the difference between having them in your account versus activated on a dongle...and indeed, all my licenses are definitely activated.

I am open to any and all suggestions. This has left me with an unusable system.

Thanks Bill

In the middle of downloading my content. What's disappointing is that on a Mac there's no special icon for Vienna Assistant. It's a non-descript looking piece of paper with what looks like the letter A - I think this might just be the generic Apple application icon.

I'll jump into this thread here rather than starting a new one :)

I have two products: Big Bang Orchestra and Great Rieger Organ. Both have transferred successfully to my iLok account. 

With Big Bang I have two activations available. I have used one to my desktop PC and the other is unusued. There is no option to activate to iLok Cloud. 

With Great Rieger Organ there is only one activation and this is only to iLok Cloud. Why is there only one activation and no 'activate to computer' option? 

EDIT: I have stupid 'Covid positive for three days' brain. Seems like all of the Syncron stuff is Cloud only. IGNORE ME FOR I AM A FOOL! :D

@sloughcreek said:

Yes, I understand the difference between having them in your account versus activated on a dongle...and indeed, all my licenses are definitely activated.

I am open to any and all suggestions. This has left me with an unusable system.

Tried uninstalling and reinstalling Synchron Player yet? Worth posting some screenshots?

Failing that - and painful as it might be - you could uninstall and revert to the eLicenser-versions of the software if you need to get working...

Hello everybody, 

Thanks for posting here... We're doing our best to keep the overview 😊

Of course fellow users will be able to help as well, but you're always on the safe side with a mail to our support team, with a detailed description of the troubles: support@vsl.co.at!

We'll get through those teething troubles very quickly, new updates already in the pipeline!

Best, 
Paul

Hi Paul,

I have a gigabit fibre connection. Some of the downloads are comming in at 100-150 kB/s. I have a lot to download so this wont work. When I first started some of the downloads were at 50 to 60 MB/s. 

I have test the speed of my connection and get full gigabit from my provider. Is this happening because your servers are overloaded.

Thanks,

Dave

OK, so the speeds seem to be back up again, but they fluctuate from very low (150-300 kB/s) to very high 

at (20-30 MB/s). 

Dave

@Paul said:

Hi Dave,

The spikes are probably the downloads picking up one by one.
Servers are busy bit we‘re content with the overall performance.

Thanks for your patience!

Best, Paul

Hi

Since i moved my licenses to iLok (cloud), Synchron Player takes ages to load (sometimes 5 minutes!).

I also noticed an increase of 5% of CPU usage for the PACE License Service process during the loading, so i think it is something related.

Can someone help me?