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  4. VSL not shown in sibelius version 2020 Playback device
  • G
    G

    Hello Keem,

    Basic question if you don't mind: did you install the VSL soundset? It's available on thi site in the "MyVSL" tab and in "Notation related": you'll find a "Sibelius: VSL Soundset Installer v.1.0.172 (macOS)" and clicking on it will download a .pkg you can open and will install the soundsets for Sibelius.

    Best regards,

    Gil.
  • BillB
    BillB

    Open Aduio Engine Options

    Open Virtual Instruments and Effects folders

    Add the folder where you installed your VE

    Dorico, Notion, Sibelius, StudioOne, Cubase, Staffpad VE Pro, Synchon, VI, Kontakt Win11 x64, 64GB RAM, Focusrite Scarlett 18i20, August Forster 190
  • K
    K

    I already installed it but it doesn't work

    And if you look at the attachment, there's nothing to add to the rescan feature in my Sibelius

    What should i do in this situation?
  • andiA
    VSL Team
    andiA

    Hello Keem!

    Maybe Vienna Ensemble has been blacklisted by Sibelius at some point. Please try to rescan the plugins in the Sibelius menu Play/Setup/Audio Engine Options. Then restart your computer.

    If this doesn't help, I would try delete the "Plogue Engine" folder from Users/Username/Library/Application Support/Avid/Sibelius/PlogueEngine.

    The folder Users/Username/Library is hidden by default. To get access, go to the folder Users/Username and select Go to folder with the Finder. Then enter "Library".

    After deleting the "Plogue Engine" folder, I would restart the computer.

    You have written in a PM that you can't find the "Plogue Engine" folder. Can you send a screenshot to support@vsl.co.at showing the folder Users/Username/Library/Application Support/Avid/Sibelius?

    Best regards,
    Andi

    Vienna Symphonic Library
  • K
    K

    Hello Andy,

    I found and deleted the plogueEngine folder you mentioned.

    But then another problem occurred.

    As you can see in the attachment, VSL is getting an error in eLicenser Control.

    As it is written, I tried installing again with the latest version.

    But things don't get better.

    I removed Synsopos from the Privacy setting and checked it again, but nothing changed.

     

    What should you do in this situation?

    Help me please.

    Image
  • andiA
    VSL Team
    andiA

    Hello Keem!

    Unfortunately the Sibelius team didn't yet include OS 10.15 entitlements that are necessary for us (and other plugins) in their latest software version for Mac OS. This means that on some computers with Mac OS 10.15 the Sibelius validation of our plugins can't get past this error message. The Sibelius team is currently working on a solution and we are helping them as good as we can. We hope that the next Sibelius update will fix this problem.

    I'm sorry that I don't have better news on this matter at the moment.

    Best regards,
    Andi

    Vienna Symphonic Library
  • K
    K

    Hello Andi,

    but I have OS 10.14. 

    Do I have to downgrade Sibelius or other plugins?

    Even though I'm using OS 10.14?

    what should I do in this situation?
  • andiA
    VSL Team
    andiA

    Hello Keem!

    It's the same with OS 10.14. As far as I know the problem didn't exist with OS 10.13. I would wait for the next Sibelius update.

    Best,
    Andi

    Vienna Symphonic Library
  • K
    K

    I think that's not true.

    Because VSL worked on the same version of 10.14 on my other Mac.

    Take a look at the attachment.

    I just installed a new one and didn't upgrade the version but it doesn't work. I think this is something weird.

    Image
  • andiA
    VSL Team
    andiA

    The problem doesn't come up on all systems. If it's working on one computer that might have something to do with having earlier versions of Sibelius installed before updating to later versions.

    Vienna Symphonic Library
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