Hello,

I have the same problem ... and it seems as though we are not alone. There's a current thread over on the NI support forum which suggests the problem may be with Komplete Kontrol not being allowed to control the Synsopos app which I believe is needed for the VSL dongle e-licensing system.

https://support.native-instruments.com/hc/en-us/community/posts/360007498997-eLicenser-Control-Error-en-us-

Hopefully there may be a solution coming from Native Instruments, but it would be interesting to get VSL's thoughts on this. Like you, I have no problem with Logic or even with Live. It's a real pain because you have to uninstall Synchron Player to allow Komplete Kontrol to complete its scan of the plugins - otherwise, doing a Force Quit of KK is the only way to get past the error message.

BTW, I'm running the latest Synchron Player, e-licenser and KK software ...

So do you have a solution you guys at VSL ? thanks

Hi, 

That one is up to NI, we believe that they have to add the Apple Security Entitlements for their software, and we have informed our colleagues accordingly. 

Have a great weekend!

Best,
Paul

New vienna update won't resolve Synchron Komplete Kontrol issue...

Hi Arlanda, 

You probably didn't read the previous post, but this bug has to be fixed by Native Instruments. 

Best,
Paul

Hi Paul ! oh yes sorry didn't see. And the update I juste made is Vienna ensemble pro not synchron so I'm waiting for NI Komplete update... thx

I installed Komplete Kontrol 2.2.0, I get the same error message. Obviously they didn't hear you Paul ...

Hi Arlanda, 

Seems like it wasn't fixed yet... Sorry about that. 

We're waiting for news from Native Instruments as well. 

Sorry about the misunderstanding, 
Paul

I think I've found a workaround, after a night spent trying to get in control of the situation. But please don't give it for granted. Launch Synchron Player, then Komplete Kontrol. You get a series of error messages, but in the end it seems that you can open it.

Paolo

Hi, Synchron not working with new Komplete v 2.2.1... Wonder what they are doing at N.I !

Four months now. This is not getting fixed!

It's a big problem. Paul- can you put some pressure on please?

Hi, 

Sorry about that, we are doing our very best to get this update quickly from NI. 

Thanks for your patience!

Best,
Paul

I often get the same error about Syncron when booting Pro Tools as well. Seems every time it happens I have to install the e-licenser again to make it work. Don't understand why the e-licenser has no issues with all my other VSL software installed, but isn't happy with the Synchron stuff.

I introduced Komplete Kontrol 2.2.0, I get a similar mistake message. Clearly they didn't hear you Paul

Still not fixed in Komplete Kontrol 2.3.0. Will this ever get addressed?

Having to click through 8 error dialog boxes and wait 10 seconds between each one just for Vienna Synchron Pianos and Player EVERY single time I launch Komplete Kontrol is driving me mad!

OK IM USING CAPITAL LETTERS BECAUSE 5 MONTHS AND THIS IS NOT FIXED AND ALL YOU DO IS SAY 'NI HAVE TO FIX THIS'

COME ON VSL - YOU CANT JUST SAY "SOMEONE ELSES PROBLEM". IT'S YOUR PROBLEM.

PLEASE SORT THIS OUT!!!!

OK shouting over. Big smile and hugs. But please put this to the very very very top of your priority list. Get on a plane to Berlin and go chat to NI face to face. Send them flowers/money/drugs, whatever it takes, Jut please DO something. Oops I used capitals again :)

+1

totally disappointing

The same issue also affects Adobe Premiere and DaVinci Resolve, although at least you can blacklist the plugins once the scan is finished. No such luck in Komplete Kontrol.

@VP1 said:

The same issue also affects Adobe Premiere and DaVinci Resolve, although at least you can blacklist the plugins once the scan is finished. No such luck in Komplete Kontrol.