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  4. Synchron Player (VST3) Cubase 10 PRO crash
  • holywillyH
    holywillyH
    The same issue happens on Mac too, Cubase Pro 10.0.30 with latest Synchron Player, Mac OS Sierra. Cubase quit unexpectedly with VST3 version of Syn player.
  • J
    J

    Hey,

    Thanks for your patience - did anything change for you with the latest version of Synchron Player (1.1.1657)?

    If not, please send a crashdump file and/or Minidumpfiles (WIN) to:
    support@vsl.co.at

    With these additional informations our developers can look into the issue here again!

    To find more out about Minidumpfiles I will attach a link:

    https://docs.microsoft.com/de-de/sysinternals/downloads/process-explorer

     

    Best wishes,

    Johannes
  • D
    D
    Ditto here. Cubasis 10.0.20. I am using the demo version but this has crashed my pc more than several times. The only thing that worked was removing the vsl ensemble pro 7 because everything crashes at the opening mixer. As soon as that was removed no problems. Also the other problem is check the size of your .cpr file. Mine ballooned to 19 mb. If you can get access back to your file may I suggest that you freeze your tracks that way the audio is unloaded and saved a replayable audio file so less procession and you get audio saved to a file in audio file and a smaller .cpr file. I am using IK Philharmonik 2 which has been causing some problems on my system so that could be part of the problem with me. At least with Philharmonik you can use eco or lite versions. I did try to create a dump file and you guessed it crashed. Just adding my two pennies worth. Ta David
  • T
    T

    Hi all, 

    I am facing the same problem. Cubase Pro 10.0.40 crashes immediately as soon as I play a note on Synchron Player (Windows, VST2 or VST3, build 1.1.1709, running BBO). It happens on my laptop as well as on the PC. Both with WIn7 Pro. 

    Using BBO with standalone Synchron Player works perfectly (and sounds just great!).

    Is there any solution? Thanks for any hint!

    Best regards
  • G
    G

    and it is still happening to me, with the latest version of Syncrhon, and Cubase as of 10/14/19  

    For now, I am forced to use Synchron withing Ensemble player.
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Thanks for reporting. It would be great to get the crash dump or mini dump files, as requested by Johannes Kirsch... 

    Quick note: Please add the actual version numbers you are using. It is very common that you THINK you have the latest versions installed, when actually you don't. We know from experience :-)

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • S
    S

    Hello ! Got the same problem under Mac OS. Smart Orchestra in Synchron Player, latest version. Stand alone ok, but when in DAW, Cubase 10.5 it crashes when playing the master keyboard. Mac Book Pro i7, 16GB Ram SSD 2017. 
  • PaulP
    VSL Team
    PaulP

    Hi Superduke, 

    Did you send your crash report to support@vsl.co.at already?

    Thanks, 
    Paul

    Paul Kopf Product Manager VSL
  • S
    S

    Hy Paul ! We had a chat yesterday afternoon. The guy with the small 13 Mac Book Pro... :-) The Problem was not OSX, to solve the problem i just increased the sample Rate of the UAD Apollo to 2048 in Audio Preferences under Cubase. Now the Synchron Player works fine under Cubase 10.5. No Problems ! Thank You !! Greetings Mario
  • PaulP
    VSL Team
    PaulP

    Hi Mario, 

    Great. thanks for the Update. 

    2048 is a pretty high buffer, but you could work with less mics in the writing process and activate more mics on mix-down. That's one of the reasons why we included the Room-Mix Channel. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL