Vienna Symphonic Library Forum
Forum Statistics

195,170 users have contributed to 42,970 threads and 258,174 posts.

In the past 24 hours, we have 4 new thread(s), 21 new post(s) and 45 new user(s).

  • Waiting a long time to get performance tool activation....

    According to VSL I've installed the perfomance tool 3 times. This may be possible although I don't recall installing it that many times. Either way I've been requesting the performance tool activation for my second computer for almost a week, and I still haven't gotten the activation code. Has anyone else had this slow of a response in getting an activation code? This wouldn't matter but most of us have deadlines...and I'm stuck untill I can get the perf. tool working on my second computer. If anyone at VSL sees this post....can you help speed this process up. Honestly, it should have taken a day to get the code, not a week.

  • Hi,

    I did not have the activation response going that slow, so I cant comment what could be wrong, but maybe you should send an email to support@vsl.co.at

    hope that helps

  • Always had responses on the same day...

    Somethings wrong, somewhere

  • I received an e-mail asking for my computer code 3 days ago...I then returned the e-mail with the computer I'm trying to activate. No response for a day and a half...so I sent the same e-mail back again. No response. If there is a problem...I'd like to know what it is? I'll send the computer number again.

  • Well - if the system requires a human to actually generate the codes, it ought to be changed. I would go just plain nuts if I had a deadline over my head, and no response!

    I feel with you - good luck

  • last edited
    last edited

    @composer said:

    I received an e-mail asking for my computer code 3 days ago...I then returned the e-mail with the computer I'm trying to activate. No response for a day and a half...so I sent the same e-mail back again. No response. If there is a problem...I'd like to know what it is? I'll send the computer number again.


    I think that VSL closes for the weekend, but I would think that you'll get a pretty quick reply tomorrow.

    DG

  • composer, we had already an email conversation about this last week...
    processing your last request i found already 6 activations for 3 computerIDs from 4 different IPranges since oct. 04 and sent you a list with your active activations. you stated not to know about the activations except the last, so i was forced to do some research about the circumstances (which you hopefully will find your understanding).

    the number of automated activations for opus 1 is currently limited to 2, everithing beyond will be processed manually. just to mention it: you have of course received another responsekey meanwhile ...

    christian

    ps: and yes - i don't work on sundays from time to time [;)]

    and remember: only a CRAY can run an endless loop in just three seconds.
  • Thanks! I appreciate your help. Sorry for my impatience, and I'm glad to hear that you don't always work on Sunday. You have to have sometime off. As for activations, I wish I had an answer. Anyway, thanks!