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  • Spinning loading

    Hi. After the new update, the loadingwheel on the cursor won't stop. I suppose everyone have the same problem. But the cpu procent is back☺️

  • Hi Grimd, 

    No other reports so far. VE PRO also works fine on all our systems. 

    Which OS are you working on, and what happens if you start the VE PRO Server on its own?

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Here is another report Paul.

    Same problem working on Windows 10.

    As soon as I load a plugin the loading wheel never stops spinning, though the program seems to work correctly.


  • Hi, 

    Thanks!

    Which plug-ins are you loading?

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Mainly HALion (v6) and Kontakt (v5)..

    But it also occurs with other plug-ins (from Steinberg or Spectrasonics ...).


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    Hi,

    Just checked on my Win 10 system, no troubles.

    What happens if you roll back to the previous version?

    Best,
    Paul


    Paul Kopf Product Manager VSL
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    Paul,

    I've just installed version 6.0.16778 (jan 2 2018), loaded some plug-ins (HALion & Kontakt...) and everything works ok: no spinnig wheel.

    Re-installed v6.0.16999 again and the endless spinning loading wheel is back!

    Windows 10 Pro
    Version: 1709
    OS Build: 16299.248

    Edit: I should specify that the loading spinner only appears when the cursor is outside the plug-in GUI and over VEP GUI.

    VEP_6.0.16999_cursor_spinner.gif-1696337644666-9f0cx.gif

  • Hello,

    Thanks for the info, we will look into it. Hope we can reproduce it on one of our systems!

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • I just wanted to add that during the first installation of the update I had 2 errors : "Call Spawn ..." something like that. And I just clicked OK.

    In the case it would have something to do with that.


  • Hi, 

    Error messages will help A LOT when investigating a problem. Any way you can get us the full error message?

    Best,
    Paul


    Paul Kopf Product Manager VSL
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    Unfortunately I didn't pay attention, now I regret 😳

    I don't know if there is a way to retrieve the error message, maybe with Event Viewer ?


  • Vepro 6 Cubase 8 Windows 10 Eastwest composercloud I have a friend with the same setup as me. Same problem there And i can confirm the maestro

  • I experience the same thing. The spinning stops when I move the arrow (cursor) from the "channels" -column at the left side of the Vienna Ensemble Pro Server window to the right side. On the moment that the cursor passes the barrier between the left column and the rest of the window and changes a moment in the tool that can move the barrier, then the spinning wheel disappears. 


  • I'm having the same issue here as well. Just loading kontakt. Spinning wheel goes away when hovering over the Kontakt plugin, begins to spin everywhere outside the plugin.

    Windows 7, Cubase 9


  • Hi, 

    Thanks for all the reports! We are on it. 

    Meanwhile, we hope that the previous version will be a good solution. If you just got the Synchron Pianos, please use them directly in your sequencer to start.  

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Hello!

    Turns out that this bug has been in there for a while.

    Luckily, it doesn't affect usability and performance. I hope we can get to the bottom of this soon. 

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • Yes me too...so to speak. spinning blue circle in windows 10. 


  • Same here. Will roll back to previous version hoping that my template will load just fine...


  • Thank you Paul for the update!


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    @Grimd said:

    Hi. After the new update, the loadingwheel on the cursor won't stop. I suppose everyone have the same problem. But the cpu procent is back☺️

     

    Exactly the same thing is happening to me.