Thanks Al Lupo!
Bill, without the Vienna Protection Plan, ViennaKeys have a 2-year limited warranty against failure, as long as there's no physical damage to the key. This will stay the same, but with the Protection Plan you're also protected against loss, theft and any kind of malfunction.
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This is a great news
Is Steinberg adding the possibility to move all licenses with one click ?
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Thanks Paul and Cyril for the kind words, much appreciated!
Personally, I'm really, really happy that we can now offer an option which I believe is a good and decent solution. :)
To answer your question Cyril, we requested this feature with Steinberg too, I don't know the current status on this. The good news is that you can also use your existing ViennaKeys that are older than two years with the Vienna Protection Plan! So there's actually no need to do a mass transfer of licenses to a new ViennaKey.Best,
Stefan :)
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What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?
In my opinion customers should not have to buy an insurance against the deficiencies of a copyright protection system that VSL needs, not us. VSL should.
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What I like on ILok Zero Downtime more is that all licenses of every firm are protected. With this solution all my Xils-lab Licenses are still not protected. But that is no VSL issue. STEINBERG are the idiots who have no idea what a Full Customer Support should look like. The fact that VSL protects elicensers which are older than 2 years shows that they understood while Steinberg doesn’t understand.
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What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?
In my opinion customers should not have to buy an insurance against the deficiencies of a copyright protection system that VSL needs, not us. VSL should.
+1
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Zero Downtime for iLok is 30 USD - VSL Protection is more than twice the price!! The thing is: if You spread Your libraries over more than one computer (that is intended by using VEPro!) You pay 210 Euro!! for a service that protects the product for the company.
I am really angry about that because - as has been stated before by Dominique - by having the possibility to deactivate licences on a stolen key there is no need at all for a protection plan! I do not know if it is legal to ask customers to pay for a sevice that is not necessary to protect the licences - think about it, this is a serious question...
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What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?
I was asking to my self the same thing
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No need to be angry. VSL offers a solution. Steinberg does not. And of course it depends on how many products are registered. If I had only Vienna Ensemble Pro for example, then I would ignore the offer. But I have all Products from VSL. So, for me VSL‘s offer is a no brainer. My suggestion: Write to Steinberg. They are sleeping and have to wake up.
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What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?
I was asking to my self the same thing
+1
While this is better than before, this solution doesnt make sense to me, for the above mentioned reasons.
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What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?
In my opinion customers should not have to buy an insurance against the deficiencies of a copyright protection system that VSL needs, not us. VSL should.
Ditto. I remember VSL saying they couldn't remotely deactivate licenses. I'm glad they can now, but I certainly feel such protection should automatically be granted for any library purchase. I get why VSL might have to charge for it, I don't understand why they turn it into an insurance plan.
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No, this recent announcement doesn't add up.
For years VSL have been arguing that if I lose my dongle, someone else might find it and use it, and therefore I have to pay for 50% of the cost of new licences to protect them against piracy. OK, it's a bit brutal, but you can see their point.
But suddenly this is no longer an issue! They've somehow magically solved the problem of piracy ... as long as we pay them another €70 every couple of years!
Really? So this apparently enormous risk that someone else might walk off with my lost dongle and start using it illegally is suddenly annulled by a fee of a mere €70?
And why is it always €70, regardless of the value of the protected licences? If this were anything to do with protecting against piracy, the fee would be related to the value of the protected products, as all other insurance policies are.
Makes no sense.
