Aren't keys already protected againt breakage for 2 years? Or is that just against failure?

Thanks Al Lupo!
Bill, without the Vienna Protection Plan, ViennaKeys have a 2-year limited warranty against failure, as long as there's no physical damage to the key. This will stay the same, but with the Protection Plan you're also protected against loss, theft and any kind of malfunction.

Does the Protection Plan cover an eLicenser key older than 2 years?
And can you move the protection between two keys just like any license?

Hi bbelius,

Yes, and yes. :)
Kindly note though that only the key that holds the Vienna Protection Plan license is protected. If you have several keys, simply get as many Protecion Plans as you need.

Best,
Stefan

Hey Lars,

Absolutely, we'll send you an email in time, before a Protection Plan expries. In addition, you can check expiration dates, if you have Protection Plans registered, right here at MyVSL/MyProtectionPlans. 😊

Best, Stefan

Hi Stefan et al

I am greatly relieved to learn of the 2year protection plan option. I have purchased mine right away.

Paul R

This is a great news

Is  Steinberg adding the possibility to move all licenses with one click ?

Thanks Paul and Cyril for the kind words, much appreciated!
Personally, I'm really, really happy that we can now offer an option which I believe is a good and decent solution. :)

To answer your question Cyril, we requested this feature with Steinberg too, I don't know the current status on this. The good news is that you can also use your existing ViennaKeys that are older than two years with the Vienna Protection Plan! So there's actually no need to do a mass transfer of licenses to a new ViennaKey.

Best,
Stefan :)

Thanks so much Stefan! I am very happy that you did not switch to a completely cloud-based solution and allow us to continue working anywhere. I carry my key with me a lot and so a BIG worry is gone 😊 ...

Many thanks for your comment, Kai! Much appreciated.
Enabling our users to get rid of their worries was exactly our goal! 👍

What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?

In my opinion customers should not have to buy an insurance against the deficiencies of a copyright protection system that VSL needs, not us. VSL should.

IMO it is not an optimal solution, but at least a decent one. And it is cheaper then any insurance 👍

Your timing is also perfect: I have a recording session on location on saturday. One thing less to worry that day 😃

@Dominique said:

What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?

In my opinion customers should not have to buy an insurance against the deficiencies of a copyright protection system that VSL needs, not us. VSL should.

+1

Zero Downtime for iLok is 30 USD - VSL Protection is more than twice the price!! The thing is: if You spread Your libraries over more than one computer (that is intended by using VEPro!) You pay 210 Euro!! for a service that protects the product for the company.

I am really angry about that because - as has been stated before by Dominique - by having the possibility to deactivate licences on a stolen key there is no need at all for a protection plan! I do not know if it is legal to ask customers to pay for a sevice that is not necessary to protect the licences - think about it, this is a serious question...

@Dominique said:

What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?

I was asking to my self the same thing

@Dominique said:

What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?

I was asking to my self the same thing

+1 

While this is better than before,  this solution doesnt make sense to me, for the above mentioned reasons.

@Dominique said:

What I don't understand: 5. clearly states that VSL can and will deactivate a lost/stolen/broken dongle. Why don't you just do that when necessary, instead of making us buy an insurance biannually? If Steinberg charges VSL for deactivation of licenses, why not just pass these fees on to the customer that needs the service when it is actually needed?

In my opinion customers should not have to buy an insurance against the deficiencies of a copyright protection system that VSL needs, not us. VSL should.

Ditto. I remember VSL saying they couldn't remotely deactivate licenses. I'm glad they can now, but I certainly feel such protection should automatically be granted for any library purchase. I get why VSL might have to charge for it, I don't understand why they turn it into an insurance plan.