The second good new today!

Bought the Timpani, but it's not showing up in MyDownloads. But it's late, so will sort it out in the morning.

Hi Bill, 

Still working on a few teething problems here, should be resolved very soon. 
If it´s urgent, contact us directly under support@vsl.co.at, we´ll find a way to bridge the time.

Best, 
Paul

No rush. This is a huge change!

BTW, the XXL Tam Tam isn't showing up in the percussion.

Hi Bill,

Are you using the latest Vienna Instruments Software? If not, please update your software, and it will be fine (new products need the newest software).

Best,
Paul

Hi Paul,

It show's up in the list of MyProducts, but not in the list of Library downloads. I've activated it already in eLiecencer, and installed the newest download manager. Not sure what other software I'd need to update...

Bill

Hi Bill,

Your sample player(s), Vienna Instruments and/or Vienna Instruments PRO (check out MyVSL/Software Installers).

Best,
Paul

How would that effect having it show up in the Library download list on the website?

Hi Bill,  

AAAAH, you didn´t include that info, I was sure you were referring to the sample player!
We´ll check right away.

Best, 
Paul

Thanks Paul!  ☕

Hi Bill, 

Just checked and couldn´t find an order for the XXL TamTam under your name. When did you purchase it?

Best,
Paul

I haven't purchased that,, but want to in the future. It's not listed among the single instruemnts under percussion.

I purchased the Timpani yesterday, which is the one not showing up in my Library Downloads

Opps, now Timp showing up! Thanks Paul

Hi, 

I see. XXL TamTam is part of "Elements", that´s why. 
All good now?

Best, 
Paul

All good; Thanks again!  🍸

waiting for percussions separate instruments for years - Timpani instant buy. thanks VSL