Vienna Symphonic Library Forum
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  • [Solved] No Download Manager Link.....

    Just purchased a single instrument harp, registered, blah, blah, blah and I have the same problem as has been reported the past two years about no link to download the "download manager". FIX!


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    Hi stbradle,

    First, thanks for your purchase of our Harp.

    I'm sorry to hear of this problem. You have to be logged in to see the link to the download in our User Area - this should resolve the issue.

    If the problem persists, please contact us at , if possible with details about your browser and operating system, as well as a screenshot that shows the problem.

    Best,

    Stefan


  • Thanks Stefan, But I already double and triple checked while logged in. I sent an email to support with a screenshot. btw, it would be great if we could attach pictures and screen shots to posts here...Steve

  • Hi Steve,

     

    Our system administrator has now fixed this issue - the Download Manager should now be available again on your Harp 1 download page.

     

    Thanks for reporting and please accept our apologies for the inconveniences!

     

    Best, Marnix


  • Yes it was fixed but I also cannot download the player software now, Steve

  • Hi Steve,

     

    Wow, my apologies again...

     

    You seem to be the only customer, who only purchased the Harps 1 Collection - we have indeed completely missed to link this Collection to the software downloads!

     

    The link is now fixed, so you should be able to find the the installer in your User Area now.

     

    Best, Marnix


  • All set now, thank you very much, Steve