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  4. registration problems and lack of contact

  • registration problems and lack of contact

    I
    I

    im getting frustrated here. ive contacted VSL support about not being able to install special edition content and im not getting replies beyond the first one which asked i download the latest software and elicencer. I have done this and still get the same error message (see text below)

    Perhaps there is a good and genuine reason for the lack of communication, and i hope this can be resolved without delay

    cheers

    Iain

    >i have recently purchased the following from best service
    >
    >Special Edition Section Vol. 1 Strings PLUS / License + Download Serialnumber: Special Edition Vol. 1 Strings PLUS:
    >Special Edition Section Vol. 2 Strings / License + Download
    >Serialnumber: Special Edition Vol. 2 Strings:
    >Vienna Instruments PRO DL / License + Download
    >Serialnumber: Vienna Instruments PRO 2 (Single license)
    >Vienna Instruments PRO 2 (Single license):Vienna Instruments PRO 2 (Single license):
    >VI8D Upright Bass / Standard Library
    >Serialnumber: Upright Bass Standard Library
    >
    >I have succesfully registered, elicenced and installed the double bass
    >I have registered and elicenced, but been unable to install Special Edition Section Vol. 1 Strings PLUS and Special Edition Section Vol. 2 Strings
    >
    >Nothing seems to tie in, im getting error messages:
    >The following licenses are needed to install this package:
    >
    >SE Strings Extended *
    >
    >The following licenses are needed to install this package:
    >
    >SE Strings PLUS Basic *
    >
    >The associated files that have been downloaded are called :
    >
    >V43_SE-strings_ext_v1
    >
    >V44_SE-strings-plus_std_v1
    >
    >The licences generated on the elicencer are called:
    >
    >SE Vol-1 Strings PLUS
    >
    >SE Vol-2 Strings
    >
    >This is all very confusing! Please let me know how to proceed
    >
    >many thanks
    >
    >Iain
  • marnixM
    VSL Team
    marnixM

    Hello Iain,

     

    You mention you have downloaded "V43_SE-strings_ext_v1" and "V44_SE-strings-plus_std_v1" - these are in fact old versions of the Library Download files and can indeed not be installed with the new licenses!

    May I ask where you have these Download files from?

     

    Please download and install SE Vol. 1 Strings PLUS - Library Download from https://www.vsl.co.at/en/68/2219/2236/1908.htm and SE Vol. 2 Strings - Library Download from https://www.vsl.co.at/en/68/2219/2232/1905.htm - does that work better?

     

    Best, Marnix
  • I
    I

    thanks marnix for your quick communications (note to other readers :much of this was resolved over PM's) all is working well now

    cheers

    Iain