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  4. URGENT HELP!!!

  • URGENT HELP!!!

    S
    S
    I can't believe this happened, but I accidentally bought something from VSL on paypal, when I only wanted to see the price. It was the VSL Flute 1 for 65 Euros. I wasn't sure how much is was in USD, so I assumed that by going through the paypal process, but not clicking the usual "pay now" button that NORMALLY appears, I could see the price in USD without paying. I was seriously mistaken. I can't afford this purchase now, and I want to know if there's any way to get a refund. I don't want the VSL flute 1 now, but I have no idea how to take this purchase back, considering that i can already see a serial number. Normally, there's an actual Pay Now button, so I was confused. Can someone please help me? I promise, on my honor, that I will not use this code. I am a student at high school, and I would love the flute 1 someday, but not right now. Thank you; I hope someone can help me as soon as possible!
  • D
    D
    last edited
    last edited

    Contact support@vsl.co.at

    DG
  • A
    A

     VSL can see that the serial code has not been used, so as long as you don't use that code,  you should be OK for a refund.
  • S
    S
    Okay, thank you all. Yes, I contacted VSL and haven't touched any of the serial codes or downloads. Thank goodness that a refund is in order; I'd like the Flute 1 someday, but not at the moment. I'll be awaiting VSL's response.
  • S
    S

    ... aah!... but the flute's so good...
  • BillB
    BillB

     Just what I was thinking :)

    Dorico, Notion, Sibelius, StudioOne, Cubase, Staffpad VE Pro, Synchon, VI, Kontakt Win11 x64, 64GB RAM, Focusrite Scarlett 18i20, August Forster 190
  • S
    S
    I need to have the money in my account in the case of an emergency. Yes, the flute is good, but I don't think it would be wise to purchase it now. I may come back for it at a more appropriate time.
  • S
    S
    I'm not getting a second response; perhaps I shouldn't have waited this long.
  • PaulP
    VSL Team
    PaulP

    Hello synchronizer, 

    our sales department does not work over the easter weekend. 

    Please don´t use the Activation Code and I´m sure that everything will be fine. 

    Thanks for your patience, 

    Paul 

    Paul Kopf Head of Product Marketing, Social Media and Support
  • S
    S
    I suspected as much and should have known. Thanks for confirming, and happy Easter!
  • S
    S
    Maybe tomorrow I can proceed. EDIT: Everything is going smoothly, but I wish that the transfer wouldn't take as long as "one to two weeks".