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  4. Strange VEpro5 Audio Input bug in Cubase
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    Just checked once again, no troubles with the Audio Input Plug-ins in Cubase.

    If you like, you can send some simply cubase song with short audio tracks compressed as a zip to , I´ll take a look at it.

    Crash reports (OS X) are of course also welcome.

    The more detailed the description you add, the faster we can help you. In any case, make sure that you are using the latest version of VE PRO 5.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M

    Same problem here with VEP 5. Cubase 6, Mac Pro OS X Lion, more than 2 audio inputs = silence. I have to add instances of VEP 5 if I want more than 2 audio inputs––so it seems that it is happening per instance.

    Mike 
  • PaulP
    VSL Team
    PaulP

    Hi,

    Could you please send such a Cubase project including SHORT audio files to so that I can take a look?

    Thanks,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • R
    R
    Absolutely! Will do!
  • V
    V

    Dear vienna guys!

    Huge request! Please watch this movie and answer one of the three questions below!



    is a problem of the Cubase 7 ?

    2.This is a problem of the Vienna PRO 5 ?

    3.This is a problem of the Windows 7?

    I have this problem since June 2012 - February 2013 ... Please help!
  • D
    D

    There is no problem with Windows 7 or VEP Pro or Nuendo, so it must be either related to your system or Cubase 7. Does it also happen if you use Group channels rather than FX channels? Does this cause pops and clicks, or is it just a visual problem?

    DG
  • V
    V

    Thank you DG! But - are you from vienna team? :) I asked only vienna guys, please! You already answered this my question in another top.. :) 

    For July 2012 - February 2013, I changed the configuration of my computer three times (new motherboards, CPU's etc.) and this problem
    was always.. I think this problem lies in the conflict of use Hyper-threading between VE and Cubase. Because, if I disable HT in BIOS - not problem! (Except that VE  starts of load CPU in three times more... ) And. Vienna team urges us to use HT! And Steinberg team advise us to deactivate HT in BIOS (dont use for Cubase).. As a result, I do not know who to listen .. :)

    My system is normal, it has no special features or flaws, and I have tried all the possible search option and resolve the problem (I had half a year for this :)), and ONLY Vienna team can (or can't) help me now.

    (I'm a beta tester Steinberg and I can report about solving this problem in the forum Steinberg for help users Cubase + VE PRO)
  • D
    D

    No, I'm not part of the Vienna team. This is a user forum, so if you only want input from VSL support, you should contact VSL support support@vsl.co.at

    As I said, it is not a generic VSL problem, because I don't have it, therefore if it's not your system, it must be related to Cubase 7.

    DG
  • H
    H

     Hi vosk,

    this a public forum and not a dedicated support forum, it's primary intended for communication between users,

    Of course parts of our team is monitoring here but there is no guarantee that requests are going to the right desks.

    So if you want to have dedicated tech support feedback exlusively, please send us a support ticket via email.

    Here is a short guideline how to proceed:

    http://www.vsl.co.at/en/68/141/511/2535/2185.vsl

    best

    Herb
  • V
    V

    Ok guys! I know about vienna support via email :) But I already wrote him and nothing..

    If you do not see this problem in your DAW, this does not mean that it is not. :) It can be seen only with new "real-time detector" ASIO in Cubase 7. Other DAW and C5-6 shows only short-term peaks of overload.. Ok, will try write in vienna support again.

  • PaulP
    VSL Team
    PaulP

    Hi vosk,

    I have checked our support database, and there is no mail from you after march 2010.

    However, thanks for contacting us at Support, we´ll look into this behaviour next week.

    Enjoy your saturday evening!

    Best.

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • V
    V

    Thank you, Paul! I wrote in support.