Vienna Symphonic Library Forum
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  • Hi,

    Could you please send such a Cubase project including SHORT audio files to so that I can take a look?

    Thanks,

    Paul


    Paul Kopf Product Manager VSL
  • Absolutely! Will do!

  • Dear vienna guys!

    Huge request! Please watch this movie and answer one of the three questions below!



    is a problem of the Cubase 7 ?

    2.This is a problem of the Vienna PRO 5 ?

    3.This is a problem of the Windows 7?

    I have this problem since June 2012 - February 2013 ... Please help!


  • There is no problem with Windows 7 or VEP Pro or Nuendo, so it must be either related to your system or Cubase 7. Does it also happen if you use Group channels rather than FX channels? Does this cause pops and clicks, or is it just a visual problem?

    DG


  • Thank you DG! But - are you from vienna team? :) I asked only vienna guys, please! You already answered this my question in another top.. :) 

    For July 2012 - February 2013, I changed the configuration of my computer three times (new motherboards, CPU's etc.) and this problem
    was always.. I think this problem lies in the conflict of use Hyper-threading between VE and Cubase. Because, if I disable HT in BIOS - not problem! (Except that VE  starts of load CPU in three times more... ) And. Vienna team urges us to use HT! And Steinberg team advise us to deactivate HT in BIOS (dont use for Cubase).. As a result, I do not know who to listen .. :)

    My system is normal, it has no special features or flaws, and I have tried all the possible search option and resolve the problem (I had half a year for this :)), and ONLY Vienna team can (or can't) help me now.

    (I'm a beta tester Steinberg and I can report about solving this problem in the forum Steinberg for help users Cubase + VE PRO)


  • No, I'm not part of the Vienna team. This is a user forum, so if you only want input from VSL support, you should contact VSL support support@vsl.co.at

    As I said, it is not a generic VSL problem, because I don't have it, therefore if it's not your system, it must be related to Cubase 7.

    DG


  •  Hi vosk,

    this a public forum and not a dedicated support forum, it's primary intended for communication between users,

    Of course parts of our team is monitoring here but there is no guarantee that requests are going to the right desks.

    So if you want to have dedicated tech support feedback exlusively, please send us a support ticket via email.

    Here is a short guideline how to proceed:

    http://www.vsl.co.at/en/68/141/511/2535/2185.vsl

    best

    Herb


  • Ok guys! I know about vienna support via email :) But I already wrote him and nothing..

    If you do not see this problem in your DAW, this does not mean that it is not. :) It can be seen only with new "real-time detector" ASIO in Cubase 7. Other DAW and C5-6 shows only short-term peaks of overload.. Ok, will try write in vienna support again.


  • Hi vosk,

    I have checked our support database, and there is no mail from you after march 2010.

    However, thanks for contacting us at Support, we´ll look into this behaviour next week.

    Enjoy your saturday evening!

    Best.

    Paul


    Paul Kopf Product Manager VSL
  • Thank you, Paul! I wrote in support.