Vienna Symphonic Library Forum
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  • Contacting VSL Support

    Hi,

    Almost two weeks ago I contacted VSL support and got an automatic email with a tracking ticket number. Yesterday I tried to get an update on the support issue and got an automatic email again with the same tracking information.

    Is there a non-automatic way of getting feedback from support?

    Thank you.


  • What was the tracking number? Perhaps this one happened to slip through. Sorry for the inconvenience.


  • Original tracking ticket : 95062_l4updtt2721e1qhj

    When I replied to that message I got this code : 95720_8ofdbgks4ao28c2b

    Thank you.


  • Ah yes, the Logic project. Sorry I didn't answer that yet. I'm working on improving the situation in Logic in general. At this point it's probably better to avoid using the Audio/Event Input plugins in Logic until the next update.