Vienna Symphonic Library Forum
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  • Is there a person that can help me? (customer with issues)

    Sorry if this is not the right place, but I dont find a place where I can write this. I send emails with no response, almost zero communication between Ilio and VSL Sales about my case, etc. I have issues with the delivery of my order because there was a mistake in the papers they sent and my package is retained now since 3 days ago approx. (I wont give details because the mistake is a bit serious). Also, I need to pay extra US40 for the storage in UPS (postal service), which I would like to solve because it was not my responsability. Anyone can help me with a serious contact info?. I would like to contact a superior that can help me with my case. Thanks in advance Ricardo

  • Hi Ricardo,

    I'm very sorry to hear of this problem.

    We've already received a couple of emails from you in our ticketing system, and we're currently discussing with our distributor ILIO, who processed your order and shipped the item to you, what's the best way to proceed.

    Please trust that we are doing the best we can to resolve the situation. You will be contacted as soon as we have any news via email from my colleagues at ILIO.

    Best,
    Stefan


  • thanks Stefan!