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  • Vienna Instruments Crashes Sibelius

    I had a score crash a little while ago, restarted, and now every time I try to load sounds from Vienna SE string, the score crashes. I can load the playback configuration with no score open, and I can load the score in a different configuration, but as soon as I switch to Vienna, Sib crashes. That's never happened before. Ideas? This seems to happen in my demo of 7. I rebuilt the configuration from scratch, as all the channel assignments were off, and it worked. But when I tried it in 6, it still crashed.

  • Hello Vilnai!

    That's odd. If this only happens with this one Playback Configuration, I guess this Playback COnfiguration is corrupted. I would recommend rebuilding it, but it seems you have already done that succesfully with Sibelius 7. This should also work with Sibelius 6.

    Best regards,
    Andi


    Vienna Symphonic Library
  • Hi, Andy I guess I wasn't clear. I rebuilt the configuration in 6, but it's still crashing. Is there anything else you think I could try?

  • Hi Vilnai!

    Maybe you are overloading your RAM.
    How much RAM do you have and which OS are you working on?

    I recommend updating to the latest versions of VI, VE and also eLicenser Control Center. You can find them here:

    Does it still happen then?

    Best regards,
    Andi


    Vienna Symphonic Library
  • Thanks, Andi. I'm running OS 10.6.8 with 4GB of RAM. I never had a problem before, and I've been working on this score for about a month. I've downloaded the software, but I may wait until I install it, as I'm in the middle of a big project with a tight deadline. I'll report back as soon as I have time to check things.

  • Hello Vilnai!

    For only the SE Strings 4 GB should be enough. So I guess the RAM (or the lack of it) isn't the problem. Please report after you have updated to the latest software versions, if the the problem remains.

    Best,
    Andi


    Vienna Symphonic Library
  • Andi Installed the updates and so far so good! Thanks. Will let you know if something comes up again. jay vilnai

  • yes ,that sounds reasonable ,ok ,,try it ,you will know the answer "

  • Hey, Andi It's happening again.... Humming along nicely for a couple of weeks and then today, after two hours of work I added a staff (which doesn't use Vienna), copied some music onto it and it crashed. Now it crashes every time I load Vienna into the score. If I switch to a different configuration, everything is fine. Thoughts?....

  • Hello Jay!

    What exactly crashes? Sibelius or Vienna Ensemble? I can't imagine that VE crashes when you add a staff to your score. That has nothing to do with VE. Can you be a bit more detailed about what you have tried and what exactly happens?

    Best,
    Andi


    Vienna Symphonic Library
  • I have been working on this score for about 5 weeks. It uses VSL for strings and Kontakt libraries for the wind. Last night I added an additional wind staff, and Sibelius crashed. I restarted, loaded the playback configuration, opened the score, and it crashed on opening. I tried that again, restarted, etc., and it was still crashing. Finally, I loaded a different configuration, one that doesn't use VSL, and the score opened fine, and I was able to work on it. The exact same thing happened the first time I posted (I don't remember what led to the crash, but after crashing, the score would not open with VSL). I posted at the time on the Sib page also, but they had no ideas.

  • Hello Jay!

    Sorry to say, that I have no idea what makes Sibelius crash. This is the first time I have heard about a problem like this.

    Maybe it is a RAM problem after all. I don't know much RAM Kontakt takes in your Playback Configuration.

    You might want to take a look at your Activity Monitor while loading your Playback Configuration and see how much RAM is taken when Sibelius crashes.

    Best,
    Andi


    Vienna Symphonic Library
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