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  4. "A communication problem occurred while accessing the license server."

  • "A communication problem occurred while accessing the license server."

    A
    A
    It's been almost a week since my Vienna Key has arrived and I still can't download the license! I tried many different things, installing .net framework 4, restarting, deactivating the firewall and anti-virus, recover button, cleaning up the memory on eLicenser and nothing. It seems to be an issue with Steinberg's server, as I can see from previous research in the forums... Wonder how long it's gonna take to solve this, it's just a pain. Did anyone have the same problem and found a solution?
  • PaulP
    VSL Team
    PaulP

    Hello Andre,

    sorry to hear about your troubles. Please contact our with the details (your ViennaKey serial number and maybe a screenshot of your eLCC), we will look into it!

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • A
    A
    I already did. Just wanted to know if anyone in the foruns have figured it out. Anyway, thanks, Paul.
  • T
    T

    Hello Andre,

    to be sure. Have you downloaded the latest version of elicenser?

    A few days ago I have similar problems and the newest version solved mine.

    regards

    Torsten
  • A
    A
    Hi Torsten, Yes, it's the latest version, from Dec 7th. VSL support forward the case to Steinberg. I'll keep you update. Regards from Brazil, André