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  4. [SOLVED] Vienna Instrument problem / can't see the instruments patch
  • PaulP
    VSL Team
    PaulP

    Hello Charles,

    There is a minor bug when installing the latest version of Vienna Instruments on Win7 AFTER installing an older version (like the one on the Software CD).

    Until a fix is available, please restart your computer, then delete the following folder:
    C:\Users\YOURUSERNAME\AppData\Local\VirtualStore\ProgramData\VSL

    Re-run the Directory Manager, then start Vienna Instruments. The proper content should now be visible. If it is not visible, please assign your sample content once again by drag and drop from your Explorer/Finder.

    Sorry for the inconvenience, a fix will be a available with the next Vienna Instruments upate.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • C
    C
    Hello Paul, Thanks for your quick repply ! Just some precision about the software, I only installed the latest version of Vienna Instrument on this computer, not any older version because I purchased my VSL SE as downloaded product and I only have the latest version availlaible on the website, and moreover, I only purchased it few weeks ago. Anyway, I tried exactly what you told me but it does not work. I restart my computer, then I delete the whole folder " C:\Users\YOURUSERNAME\AppData\Local\VirtualStore\ProgramData\VSL " then I launch Vienna Instrument but the patch are not visible. So I start the manager directory and re assign the samples by drag and drop and restart the Vienna Instrument, but patch are still not visible ... Really don't know what to do ... any other tips ? I'm gonna try to uninstall and reinstall again the vienna and librairie. Thanks by advance for your comments. Best Regards, Charles.
  • PaulP
    VSL Team
    PaulP

    Hi Charles,

    just to avoid the main pitfall: the Special Edition Download Collections do not contain any presets, "only" matrices and patches.... Did you check in "matrix assign" and "patch assign"?

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • C
    C
    Hi Paul, Actually, don't ask me why, but it works now. I just installed my host, and then it was okay, I could see the patch and matrix again in the vienna instrument and vienna ensemble. I really don't know how I fixed the bug, that's pretty weird, but it works, so I'm happy ! Anyway, thanks a lot for your support. Best Regards, Charles.
  • N
    N

    same probleme, same os, everything. But no solutions yet....
  • PaulP
    VSL Team
    PaulP

    Hello navarrojerome,

    One more possible solution I didn´t mention yet: Restart your machine, then search for "vsldirs1.ini" and delete all found files. Then add the sample content again in the Directory Manager.

    I also assume that you are logged in as the administrator and that the security settings of your firewall / anti-virus programs are not too high.

    If that didn´t work, please contact me at , and we´ll go through the steps once again.

    Sorry for the inconvenience,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • N
    N

    yeeeeeeesssss!!!!!!!!!! i'm playing now ....  than you.   !!!!!
  • O
    O
    From Vienna Instruments Plugin witch I bought 2 years ago and fro MATRIX ASSIGN I lost the classical guitar Plugin, the classical guitar was under the Keyboards folder, I format again the all packet of 50 giga Plugins but again I didn't show the folder. Please send me a massage on the following address vassilisenorganis@yahoo.gr My name is VASSILIS GRATSOUNAS you can see when I bought my Vienna instruments
  • PaulP
    VSL Team
    PaulP

    Hi,

    You have registered Special Edition Volume 1 (in April 2010).

    Not sure what you mean by "giga plug-ins", these have nothing to do with Vienna Instruments.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • O
    O
    Mr Paul thanks to you for your answer, but from the Special Edition vol.1 when I open the MATRIX ASSIGN, there is no classical guitar Plugin, but one month ago I had the Plugin into the matrix, what I am going to do? I must by the package of classical guitar? or I am going to instal again Vienna. All my best Vassilis