Vienna Symphonic Library Forum
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  1. Home
  2. Sample Libraries
  3. Vienna Instruments Libraries (legacy)
  4. Epic Orchestra installation
  • G
    G

     Hi

    I have put the codes onto the Vienna key but I am still getting the message"THE FOLLOWING LICENSES ARE NEEDED TO INSTALL THIS PACKAGE VI ONLINE 76"

    My key shows the collection license from Vienna Instruments

    What is it asking for?

    Thanks

    Glenn
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Glenn,

    are you using the latest eLCC?

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M
    Try the "repair" button on the elicencer software. I had installed the licence and had the same issue. Using "repair" worked for me. If you are on Mac it may also be usefull to "repair permissions" on your disc using the Macs disk utility.
  • P
    P

    same problem here. neither the repair-option in the licenser (latest version) worked nor repairing permissions.

    my VE pro is authorized.

    mac here as well. [osX 10.5.8]
  • M
    M
    last edited
    last edited

    @putte said:

    same problem here. neither the repair-option in the licenser (latest version) worked nor repairing permissions.

    my VE pro is authorized.

    mac here as well. [osX 10.5.8]

    You need this version of the elicencer: http://mini.vsl.co.at/files/eLicenserControl-6027002_Mac.dmg

    First: Repair permissions
    Second: Delete following file: “/Library/Receipts/SyncrosoftLicenseControl.pkg”
    Third: Install the new ELC (link above)

    If this does not work, try again repair-option of ELC.
  • P
    P

    thanks mmueller.

    the vienna instruments library installer still tells me that i need VI online 76 to be installed.

    i have no clue how to continue from here .. :/
  • PaulP
    VSL Team
    PaulP

    Hi putte,

    please contact support [at] vsl [dot] co [dot] at, and include the details of your used OS and software versions - if possible, also a few screenshots. I´m sure that we will find out what´s going on.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • P
    P

    thanks paul, will do. :)
  • G
    G

    Hi Putte
     
    Yes I managed to solve problem... When VSL sent me authorisation codes they sent 4 different serial no for use on different pc.. They used the last one as the serial number I needed to put on my Elicenser..I thought I could use any one of the four but that was not the case. So I just put all four on the same key and that solved it for me.. If you look on your account with them it should show you which one they have used for your registration.. Its under" Users" and then "Product Registration" on the left hand side of the page..Hope this is helpful to you...

    Thanks to everyone who responded to this problem

    Regards
    Glenn 
  • T
    T
    Hi, i just installed VEPro4.0, want to install epic orchestra, but can't find the library installer software that mention in the quick guide manual! Can some one help?
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hello titmon,

    The Library Installer is now installed with the latest Vienna Instruments Software, available in your User Area!

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support