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  4. Syncrosoft Licence scanning times
  • I
    I
    Just wanted to chime in here and add my concerns that legitimate users are being punished here. There must be a better way. I don't have a huge VSL, but still find the wait for the copy protection very annoying. It is very unprofessional to have software not give any indication of what it is doing for such a long time. There should at least be a dialogue window with progress indicator immediately upon instantiating a VSL plugin. Currently you are left wondering if the computer has crashed because nothing seems to happen for about 20 seconds.
  • C
    C

     I agree....  I own everything that VI has to offer and loaded on a single Mac.  Do I pay the price at startup and reboots when something hangs!  The more modules you own, the more you pay in start-up time.  To me, this is just not right.  I was hoping that the licensing (which I agree needs to be done in today's world of copy happy people) could be consolidated.  For example, if someone owns the Cube,  rather than scanning all the modules in the Cube, just have one license that represents the Cube.  I know it not as straight forward as licensing each module individually, but the end customer is paying the price for adminstration simplicity.  I also realize that individuals such as myself who have the entire library loaded on one box, is paying a bigger price than those who can afford to have multiple slaves that spread the start up time accross several machines, and if a reboot is required, don't have to restart and rescan all the modules again -- only the box that contains the sequencer.  I'm hoping that the folks at VSL come up with some other solution in the near future, especially as the library and plug-ins continue to grow.  It's a great library but the security implementation is placing it in a bad light.

     

  • B
    B
    I couldn't agree more. Syncrosoft reminds me of the dark ages of the Gigastudio. Another lovely surprise form our friend Syncrosoft. Check this one out: Application 'Vienna Suite MCFACT' has caused the following error: Calling INIT method failed: NoRegisterSpace Please connect a valid eLicenser and restart application. GRRRRRRRRRRRR! I have a freeking vaild eLicenser! Solution: restart computer and wait another 10 minutes. After spending well over 10k I am not amused whatsoever.
  • H
    H

    Hi Bruce,

    the register space problem is a known issue if you run a  lot of licenses on your system and has been fixed with the latest LCC update.

    Do you run LCC version 5.4.10.8 ?

    best

    Herb
  • B
    B
    Hi Herb, I was using 5.4.10.4. I'll try the new one. Why have I never had such a problem with my Altiverb key? It just works. Period. I don't have to think about it. End of. There has to be a better way, sorry. A much better way for all of us. I cannot stress this enough.
  • cmC
    VSL Team
    cmC

    i'd assume you don't have this amount of licenses on your iLok ... anyway ... i'd recommend to remove at occasion the expired demo licenses (and empty the LCC trash) ... you're jazz drums key is holding a lot of them ...

     

    of course i don't know your setup and how you inserted ViennaSuite instances - but earlier versions of LCC have the problem herb indicated when it comes close to 100 checked out licenses

    hth, christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • B
    B
    thank you CM. I cannot empty the trash can. there are 2 of them and 1 of them will not empty. there are no demo licenses showing.
  • A
    A
    CM, you've also mentioned expired demo licenses on my key, but I can't see any. Obviously, as a developer, you can see something that the end user can not.
  • C
    C
    Hi Christian, Just to note, I have no expired licenses on either of my two keys......
  • D
    D

    Guys, scanning the licences only takes a few seconds (obviously slower on OSX). It's the content scanning that takes so much time. FWIW if you set Altiverb to scan for content, this takes a while, and there is nowhere near as much content as with VSL. The question (IMO) is why does content have to be scanned?

    DG
  • cmC
    VSL Team
    cmC

    abel, chuck, my reply referred to buce's post ...

     

    bruce, i've emailed you since i don't want to post key numbers here ... the essence was:

     

    to empty the trashcan please select from the menu *wizards* in LCC the *empty trashcan* wizard - a dialog similar to license transfer will appear

     

     

    DG, data content needs to be scanned becuse it can be spread across several disks, volumes, directories and the VI/VE has to know if those references are still existing as well as correspond with the available licenses, which also could have been transferred to another key since the last start

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • D
    D
    last edited
    last edited

    @cm said:

    abel, chuck, my reply referred to buce's post ...

    DG, data content needs to be scanned becuse it can be spread across several disks, volumes, directories and the VI/VE has to know if those references are still existing as well as correspond with the available licenses, which also could have been transferred to another key since the last start

    christian

    I understand that, but it would be better if this could be a "scan by choice" option, maybe combined with Directory Manager. I never move my dongle, except when adding new licences, and I never change the content on the discs. I'm sure that many people working with a similar setup don't change stuff around much either. Therefore is it not possible for all content and paths to be assumed the same, unless told otherwise?

    DG
  • J
    J
    I'm totally with Daryl on this can't there be a "status quo" option? Julian
  • A
    A
    +1 a rescan should be a manual action. You don't move content and authorizations in every day use.
    If you change location of the samples, you have to update the paths in directory manager anyway. There are many programs using this approach, Altiverb being one of them.
  • I
    I
    Yes, I agree too. This sounds like a Directory Manager task not something that should be done with each license check. I have written to Syncrosoft with no effect. Could someone from VSL (might carry more weight) please tell the Syncrosoft programming team that it is completely unprofessional to have software freeze a computer for nearly half a minute with no message to the user whatsoever. There is no excuse for not putting up a message window giving the user some idea of what's going on. The first few times I loaded a VI I thought my computer had crashed. Tom
  • cmC
    VSL Team
    cmC

    tom, writing to syncrosoft might be like barking up the wrong tree ... why (assuming you're on OS X):

    - open a license control center, you'll notice the icon in the dock, but for a few moments up to seconds no GUI appearing ... this is normal and you'll notice it for every application

    - open a stand-alone VE, you'll notice a message *scanning licenses* from the Vienna Ensemble software

    - insert VE as plugin such a message cannot reach the surface due to the nature of the neccessary *stacking*

    - host calls VE, VE calls VSLserver, VSLserver calls daenon, daemon calls LCC

    - now a server has no GUI by design (otherwise it would be an application)

    - not using a server would result in memory managed by the host so limiting the available ressources

    - the software does not freeze the computer, it is just busy

    - if your computer crashed during first times loading a VI this is probably related to a failed AU validation which is in most cases caused by corrupted permissions

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • J
    J
    Hi Christian, There's a simple solution to sort all the above - just make the licence scan only take 2 or 3 seconds!! Happy New Year Julian
  • cmC
    VSL Team
    cmC

    now i don't understand how that should solve AU validation or permission issues .... and of course it is clear that license scanning for say the symphonic cube cannot be finished in 2 - 3 seconds ....

    anyway ... also a Happy New Year to all of you, christian

    and remember: only a CRAY can run an endless loop in just three seconds.
  • I
    I

    Thanks Christian, that does go some way to explain things.

     I'm not a programmer, but surely there must be a way around this to pop up a quick message window? Is LCC an app? If it is then it could show a progress window, no?

     I still don't understand why on a MacPro 8 core computer something a simple as a licence check has to take over 20 seconds (the content check is only a few seconds here).

     BTW it was only the first few times that I thought something had crashed the computer, but that is only natural (at least on a Mac where one is used to progress bars that actually have some meaning and messages that tell you that something is in progress). So I am aware that the computer hasn't "frozen" but due to LCC it acts for around 20 seconds as if it had which is very unprofessional.

    There must be some solutions to these problems. We all love what you guys are doing with sample/software development, but the protection tarnishes the whole VSL experience somewhat.

    Tom
  • C
    C
    Hi Christan, Tom's took 20 sec, Mine just now took 3 minutes 45 sec. with my 8-core Mac. With all the conversation on this thread pertaining to the slow start-up times, I haven't heard anyone speak of making any attempts to improving the issue. Do you know if there are any plans in the works for the Vienna Team to improve the start-up times -- to change the security method? I have not experienced this frustration with any other Library on the market and would hope that something is being done to rectify the issue. Does the Vienna Team even see this as a problem for the end-users? As the library grows, the start-up times will continue to grow along with the frustration. Remember, single box users are impacted the most but having multiple boxes (computers) was not listed as a prerequisite. Please advise...