@Conquer said:

Congratulations John on that fantastically understated reply!

Oops ! I'll blame my toddler son for crawling on the return key.....

@johnrowcroft_15446 said:

Secondly, as regards the trust issue, I'm not sure now if I've at least made a smart move in so far as, at least a bunch of wavs of your HD cannot be taken away from you. Any VI on the other hand can eventually become totally useless should you not keep legacy OS's or hosts running. VSL's behaviour on this matter means I trust them significantly less to support Vienna Instruments now too.

After this, those are my thoughts too. I will definitely be keeping my Pro-Library discs around in case things go belly-up at some point. So far Gigastudio has always given backwards compatibility, so if the VIs do become useless I wouldn't be forced into another upgrade.

RE: EXS versions vs. VI

Whether we like the EXS versions better is totally beside the point.  I said on the first page of this thread that I liked the EXS version and it worked great. However, I am going to have to upgrade my system at SOME point, and not just because I still have Logic 8 still in the box.  Other software that I own will have to upgrade to accomodate new hardware like my camera, etc.

Plus there are lots of advantages to the VI player.

EDIT:  I see what you're saying now, John.  Sorry, don't mean to disagree with you.

Well, I'm going to have to get very cozy with Kontakt now, porting over the FE perf stuff, etc. so I can upgrade my OS and DAW without losing my "lifetime investment..."

Clark

@Enlighten said:

And does the fact that there are more VI users than sample library users justify the fact that the upgrade paths of the sample library users should be wiped out if they don't shell out thousands of dollars in the next 3-6 months?

am i supposed to answer to someone who does neither provide his real name nor address information, but just a throw-away email address, does not have any products registered and 2 posts?

enlighten me please, christian

@clarkcontrol said:

Well, I'm going to have to get very cozy with Kontakt now, porting over the FE perf stuff, etc. so I can upgrade my OS and DAW without losing my "lifetime investment..."

Clark

Same here.

Good luck porting the 1st Edition Performance Set to Kontakt.

I tried to get them to sell me the K2 version but "it's an obsolete product." 

They just don't give a s***

A suggestion.... 

Since VSL is opting out of their committment on the upgrade discounts for certain obsolete products, maybe it's reasonable for the users to request that they be allowed to sell their license for any affected products.

I would like to recomend vsl not discontinue the VIP upgrade path.  Doing so could bring a costly class action lawsuit and that isn't good for anyone, including those who have upgraded already.    

At the very least, do not change up policies so that the customers end up in a less secure position. We have all believed in you in the past, and some of us will keep believing in you despite the errors you make.

It has been said again and again, this is such a breach of your "promises" to us, your customers. As we all know this isn't the first time the VIP policy has been up for debate. There are countless threads on this forum, especially regarding the pricing at the release of the Symphonic Cube. Here is one of  many: "http://community.vsl.co.at/forums/t/16514.aspx?PageIndex=3"

As you might know not many of those threads are filled with positive content. Then, as now, the issue evolved around first generation customers feeling that they ended up having less priority with the VSL company. Although I feel for the people who got upset back then, I still could understand VSL's reasons to change the game. This time I do not.

Back then the VSL crew was infinetly more involved in the discussions, and over time the whole thing blew over. The customers  e v e n t u a l l y  calmed down, and in the end, still recived their promised VIP discounts.

It seems VSL took care of that piece of knowledge...this time around they have not been much publicly involved in the matter. Few, if any, explanations has come forth. And it really does not seem to be a middle way here, as VSL won't even budge the sligthest.

As I have the greatest of respects for the whole of the VSL company, it is sad to see you take a turn like this. It seems you now know that you can change the "rules" at any time, and just move on. If this was a matter of survival for the company I would understand. But clearly it is not. It seems to be a matter of inconviniece for VSL. This even knowing what consequences it will have  for (yeah I know...some of) your customers. Sad. Truly sad.

A closing comment. Reading an old VIP pricing issue thread (http://community.vsl.co.at/forums/t/16515.aspx), I stumbled upon this statement, from Herb himself:

@herb said:

(...) If you have Pro Edition and all upgrade related Horizon products you get 54% discount to upgrade to the Symphic Cube. (you pay 4220 Euro instead of 9200 Euro).

These upgrade (VIP) prices to the SC don't have a time limitation.
So if you buy Pro Edition now you pay 3400 Euro.
If you upgrade any time later to the SC you get a discount of 3790 Euro. 

best
Herb

So there you have it...

Kind regards

Tom-Erlend Malm

I only have one of the original Horizon products so the dropping of the VIP program doesn't effect me much.  I was planning on upgrading to the SE plus in the next couple months but after seeing this thread I've decided not to support VSL in the future.  They have lost my trust.  Instead the money will go to some other newer developers like Westgate.

Jim

OK, a lot of things were unforseeable in November 2005.

I didn't know for example that we will discontinue Pro Edition and Horizon Sample Libaries,

and didn't know that we will offer smaller editions and download based editions.

We have to change a lot of things, and now we'll have to change the old upgrade pathes,

offering much more discount than the historic costs of a Pro Edition in November 2005 till July 15th.

By the way VSL is doing well but is not "rich". The last 7 years we've invested every cent in sample and software developement.

Also there is no product line in developement which should remove the existing one.

We have recording schedules for another 5 years to enhance the existing products,

so hopefully we will release a lot of new instruments in the future.

best

Herb

 As an aside, on November 29, 2005 Bruce wrote the following:

@Bruce said:

Here is my solution after much consideration:<br><br>Take that 5,000 dollars and invest in Apple stock. Wait for it to double again-sell at 10,000. Then buy the VI. (that might take a year) Take the remaining 5k and buy oil futures. Wait for that to double and then buy the complete package<br><br>Herb will just have to wait....  awhile to get my cash.<br><br>Then again-if the initial VI upgrade was more in the realm of reason I would have ordered this week.<br><br>And yah- I would rather be composing than watching the stock market. But I can get by with the tools that i already own and paid hard earned cash for.

Had one followed Bruce's advice, but decided to sell today the value of the two $5000 investments (using the IXC ETF as a proxy for oil) the total current value would be $19957.00 meaning a, before tax profit of 99.57%. Almost enough to purchase the full version of the Cube. Had you bought oil futures contracts and traded them continuusly (instead of using the IXC ETF) your original $5000 investment would now be worth $12296 making the total value $24,560.00 - the profits being enough for the Cube and the full Appassionata Strings I & II.

In other words, Bruce gave sound investment advice to forum participants!!

@Errikos said:

Can you please explain what you just said about improving the upgrade paths with more discount since back then?

The Pro Edition was offered for 3400 € in Nov 2005.

If you upgrade to Symphonic Cube now you get a discount of 3790 € for a registered Pro Edition,

plus 2 free extended libaries, 595 € (chamber strings) and 330 € (woodwinds I) for example.

So all in all:  4715 € discount if you upgrade till July 15th.

Dear Herb & co,

Judging by the level of anger and disappointment expressed by so many long-time users in this thread, I would really encourage you to re-think this new decision to scrap the upgrades.

Even if it was only 10 users (and I'm sure it is far more) who resent the fact that their €4k or so sample library can neither be resold or upgraded (as promised at the time of purchase), that €40k still represents a significant pot of money invested in VSL over the years. Worse than this is the tarnishing of the reputation of what has, up until now, been one of the most respected names in music technology.

You are not a politician - nobody will think you are weak for reconsidering this move!!

Best,

David 

@herb said:

We have to change a lot of things, and now we'll have to change the old upgrade pathes,

offering much more discount than the historic costs of a Pro Edition in November 2005 till July 15th.

Hi Herb,

you still haven't really explained why the upgrade route has to go. For instance why wouldn't my suggestion work, that you keep the VIP route and the new route completely separate?

I'm willing to believe you that it won't, but so far we've only had the vague explanation that it's complicated, which sounds like it's possible but a bit too much like hard work. If that were the case then I would be quite upset that I had lost my upgrade because it would have been too much work for you. If you could demonstrate how it's impossible, rather than just difficult, then I would be happier.

Errikos, the *respective standard library* in your case is the Chamber Strings I Standard Library - the license of the Chamber Strings I Extended Library depends on an existing license for them.

the excerpt of the Chamber Stings included in the Special Edition Extended Library can originate from 2 paths: the Special Edition DVD product or the Orchestra Strings Extended Library - both licenses cannot be upgraded to the Chamber Strings Full Library, because a lot of samples from the Chamber Strings (DVD) Standard Library will be missing.

such an upgrade path (Special Edition -> VI Chamber Strings or Orchestra Chamber Strings -> VI Chamber Strings)) can only be realized offering a discount on the product, not just issuing an upgrade license.

Pingu, based on this little example - are you already suspecting why combining or a side-by-side option would lead into a minefield?

add Horizon Chamber Strings and the upcoming Orchestra Chamber Strings to the calculation and try to find out which combination should entitle for which discount ... (and chamber is a relatively simple example, since they are neither included in opus nor in the first or pro edition)

christian

If you can program the VI surely you can write an algorithm to properly calculate a discount?  It probably wouldn't even take 32 GB of RAM.

it is not a question of an algorithm, but of defining the term *properly* (at everybodies convenience), as my simple example above should have illustrated.

christian