Hi Paul,

Thanks for this unexpectedly fast reply on a Sunday evening-[:)]
I use the latest version of the VI, same for Syncrosoft. Just bought it all, and did all the available upgrades/updates.
Some more specs regarding OS & hardware below.

I had already watched the (excellent) tutorial videos, and meanwhile I rebuilt my DM several times, folder by folder. Everything worked smoothly again for an hour or so, while I was preparing some matrixes for tomorrow's job.
But then... I opened a project in Nuendo (with Gigastudio in Rewire), and wanted to open the VI as well... and again it doesn't open anymore!
Nuendo just crashes after I click on "Vienna Instrument" to open it.
Very strange!

Until now, I've worked with VI for weeks, without a single crash.
So I wonder what's causing this... Gigastudio? The fact that I've installed the entire Cube yesterday...?

Okay, I'm diving back into the problem now, thanks!

Alex








Symphonic Cube + AP Strings, Giga3, GVI & Nuendo3,
Motu 828, Motu Midi Express 128, Mackie controllers+2 extenders.
Windows XP-SP2, AMD Athlon 64/3800, 2 GB Ram, 4x 279G Sata Raid 5,
NVIDIA GeForce 6600 GT with 4 LCD Screens.

Okay, I'm just continuing to report my current troubles, although I'm quite assured that it will be solved soon, either by sheer luck, or by finding the cause.

So:

Again I've removed all folders from the DM, as I could not startup VI anymore.

1) I open a new project in Nuendo, and launch VI: no problem, quick launch.

2) I close it again, open the DM, drag & drop the AP Strings folder, close it.

3) I open Nuendo again, launch VI: no problem

I repeat step 2, this time I drop all folders of the Cube in the DM
I go to step 3: launch VI: Nuendo dies...

I go back to the DM to remove the folders again, but now the DM crashes.

Aargh...

Okay, I'll stop reporting here, will get back as soon as I've made some interesting progress-[:)]

Cheers,

Alex

if this wouldn't be too unusual on windows i'd assume a permission problem ...
please try to create a totally new custom folder location, set custom folder in DM to this location (and delete the old one then) - add data directories again now.

in case the DM does not allow this action (crashes) try to find the location of your custom folder and delete it from the explorer.
hth, christian

Hi Paul,

Thank you for your help!

I've followed your instructions, creating a new Custom folder in a different area.
Tried several locations, both on C as on E drive (where Vienna sounds are).
No result. I think that's not the problem anyway.

Then I tried to drag the folders to the DM one by one, closed the DM after adding each new folder, started Nuendo, all went well. Even up to the last folder, Brass II Then I restarted the Pc (to be sure), launched Nuendo again,
crash...

The good thing is: I can work with a smaller selection, strings only (Solo,Chamber, Orch, AP). Which is exactly what I need today-[:)]
But of course I need to fix this soon.

Another reason could be the E drive being rather fragmented. I deleted the entire Pro Edition prior to installing the Cube. That will of course have left big gaps. What do you think, could that be related?

I'll defrag tonight, problem is that it takes a really long time.
Time I couldn't spare these last days.

Will keep you posted, thanks again!


Cheers,

Alex

@Alex O said:

The good thing is: I can work with a smaller selection, strings only (Solo,Chamber, Orch, AP). Which is exactly what I need today-[:)]

Auch, now it doesn't even work with my smaller selection anymore.
Okay, I'll have to defragment the E disc now, I have a feeling that may be it.

Later,

Alex

alex, i doubt fragmentation to be the reason (can decrease performance, but that's it ..) ... in any cas: before defragmenting i'd run a scan if the drive/volume is healthy: drive-letter - properties - tools - error checking
christian

ps: the behaviour *works with less load but crashes with big load* could also point to bad RAM ....

@cm said:

ps: the behaviour *works with less load but crashes with big load* could also point to bad RAM ....

Hmm.. that would be bad news. But the problem only occurs with the VI,
not when I load huge projects with other soundlibraries.
Also, it started after I installed the Cube this weekend.
Until Friday, I was using Orch. & AP-strings all the time, to maximum memory.
No problem at all.

Also the loading of my other libraries from the E-disc goes fine.
Nevertheless, I'll run a disc check nonetheless.

To help me understand this better: what precisely happens during the launch of the first VI-instance? Does he check the sound volumes that appear in the DM, and then communicates with the LCC key?

Thanks once again!

Alex

Here's two ore options I didn't try yet, perhaps they could help?

1. Uninstalling/ reïnstalling the VI software (is there anything I should be aware of, apart from backing up the Customs Folder?)

2. Adding the folders one by one via the DM, instead of dragging from the
E-drive directory. Just intuition, I know little about PC's. But maybe it's just...too much to handle, with all the subdirectories at once?

I'll try these in an hour or so, unless you yell: don't!!!

[H]

Alex

the process in short:
- adding folders to the directory manager causes the respective collections to be displayed in the *right wing* of the VI
- for every added collection the VI checks for existing licenses
- additionally displayed in the *right wing* are custom presets stored in the custom data folder

adding folders one-by-one using the add-button does basically the same as using the drag&drop method (although it can get tiring ...) - the latter just recurses additionally through subfolders and adds them too.

maybe a clean uninstall will really help ... start - settings - control panel - add/remove software ... select ViennaInstruments - remove.
i'd recommend a reboot before (to make sure no related processes are running) and after the uninstall

browse to C:\\Program Files\\ and check if the Vienna Instruments folder has been removed - if not, please do so manually (just for security)

- then re-install the latest VI again

hth, christian

Dear Christian,

Thank you very much for the thorough explanation!
I did the reïnstall, but unfortunately: no help.

But then I tried this:
In the DM this time I added folders manually, one by one (you're right, a tad tedious it is...), and did not include the main folders.

You see, when installing the Cube, I installed them in (self-created) main folders like:Violins Solo, Chamber Strings, Woodwinds I etc...
So I figured: maybe the DM has a problem with my self-created main folders...?

Well, after adding all the folders in this way... it worked again [:P]

I'm not sure whether it's because I did it manually in the DM, or because I did not include the main folders... But hey, it works so I'm not complaining!

So thank you once again for all the help, it's finally playtime now!

Big cheers,

Alex

Just wondering (silly as it may sound) : does it make any difference whether (on my dedicated Sata-drive where all my soundlibraries are) I:

- Place all the subfolders (01 Violin Solo ...etc) in one big folder
- Make different folder (Strings/brass/Woodwinds/Percussion) where all the relating subfolders are placed?

Or shouldn't it matter at all?

Thanks in advance,

Alex

Hi there,

I'm still not out of the rain, unfortunately..
Starting up the first VI-instance still takes a long time.

With only the Strings (Orch I,II,Chamber,Solo & Ap) listed in my Directory Manager: about 4-5 minutes

With the entire Cube + AP listed in the DM: about 10 minutes.

I've checked everything that I could think of, and I can only conclude that my PC is running smooth & healthy on every level.
Except when starting up the VI.

I'm losing valuable time, so any help would be highly appreciated!

Best,

Alex

alex, this would point to the fact of an outdated LCC and/or ViennaInstruments software ... this behavious has been a problem some months ago ...
christian

ps: as always i'd recommend a reboot before and after updating anything related to LCC and VI ... just to make sure no related processes are running

Hi Christian,

I'm afraid it's not that simple, alas.
All the software is rather new (purchased Orch Strings I,II + AP in february,
Cube last week).

The Vienna instrument software is the latest.
As for the LCC, I had already version 5.2.6.2 installed in Feb, upgraded now to 5.2.8.1, but loading time for Strings only (Orchestral, Solo, Chamber and AP)
hasn't changed: still 5 full minutes.

Any other ideas are welcome of course -[:)]

Alex

just a thought ... to which location have you set your custom folder? anything with a lot of other (unrelated) files inside?
christian

No, it's a clean folder located in its default place (I reinstalled VI a few days ago to see if that would help) with only a dozen or so matrixes I created. Just to make sure I even removed all after reading your last reply, but that did not influence the startup time.

Remarkable thing is that this only started after I installed the Cube, before that, with only Orch Strings I,II and AP Strings everything went as smoothly as one could wish. Startup time within 2 seconds. Oh, I also installed the GVI around the time I installed the Cube. Could that be related?

Another thing I tried (just to narrow down all the possible reasons, even the less usual suspects) was to move all non-Vienna related licenses (Tascam, Nuendo etc) to a different Dongle, leaving only the Vienna licenses on one dongle (the original one I received when purchasing the Strings last month)

Curious about your thoughts-[:)]

Thanks,

Alex